Tools Administrator

Responsibilities

• Monitor queues and assign tickets; verify correct routing and reroute incorrect tickets.
• Assign and prioritize tickets to support resources based on location and required skillset.
• Notify on‑site resources of critical or high‑priority tickets.
• Coordinate ticket resolution activities with end‑users, including scheduling on‑site visits and follow‑up.
• Maintain proper ticket status for all tickets within a defined queue.
• Document resolution activities in tickets, including end‑user communications, interactions, and ticket closure.

• 7‑10 years of Windows Server experience (2012, 2016 – MDT, DNS, DHCP).
• Understanding of general networking, subnets, and VLANs.
• 5+ years of VMware Hypervisor and vCenter experience.
• Experience imaging Windows desktops.
• Ability to read and understand technical documentation.
• Well‑organized and self‑starter.
• Ability to work with a team.
• Willingness and desire to learn additional IT skills such as Linux and networking.
• Ability to start a project and see it through to completion.
• Ability to create comprehensive technical documentation.
• Ability to lift 20 lbs.

• Fourteen (14) years of experience as a systems engineer in programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university.
• Five (5) years of additional systems engineer experience may be substituted for a Bachelor’s degree.

• Active high‑level authorization to view non‑disclosed information requiring investigative screening.
• Completion of a security background check required; prior completion is a plus.

• No red tape.
• Competitive salaries.
• Great health, dental, and vision benefits.
• Excellent 401(k) plan.
• Limitless environment where you matter.
• Recognition of outstanding work and employee incentives.
• Opportunities for advancement.

We are an equal opportunity employer. For more information, visit https://(Use the "Apply for this Job" box below)..