Infrastructure Solutions Manager

The Infrastructure Solutions Manager (Servers and Storage) is responsible for overseeing a team of engineers to architect, design, build, maintain, and support the Firm’s global portfolio of server & storage infrastructure solutions (e.g., on-prem / cloud-based infrastructure, operating systems & virtualized environments).

This role requires striking the necessary balance of delivering solutions that provide an optimal experience for our lawyers, staff, practice groups, and clients, without making compromises that add unacceptable risks to the Firm.

To accomplish this objective, the Infrastructure Solutions Manager develops a roadmap in close partnership with IT and cross-functional stakeholders, and continually adapts it to accommodate the changing needs of the Firm. The role requires an individual with the skills to think both strategically for the long term and tactically to handle the daily operational needs of the Firm, while fostering a high-performance team culture.

The Infrastructure Solutions Manager assesses relative priorities of projects, deploys (and diverts) the appropriate resources as needed, and apprises the leadership team of any risks that may result from a delay in executing projects and other operational activities to uphold gold-standard service.

• Leads the end-to-end management of the Firm’s global server & storage infrastructure portfolio (on-prem & cloud-based), inclusive of strategic planning through to operational support and maintenance
• Oversees the design of the Firm’s on-premises and cloud-based infrastructure, with particular emphasis on shaping the Firm’s cloud and virtualization strategy in close partnership with IT architects, IT leadership, and other technical leads
• Oversees data center operations and maintenance of the Firm’s infrastructure estate to function smoothly and economically, with primary emphasis on business effectiveness, availability, stability, and reliability
• Oversees the design, testing, and implementation of infrastructure disaster recovery, backup / business continuity plans, procedures, audits, and enhancements to promote an environment of high availability
• Partners closely with the Firm’s Information Security organization, IT Security Solutions team, Application Solutions teams, and other IT engineers to establish common standards and objectives for the Firm’s infrastructure solutions, supports broader Infrastructure functional objectives as needed
• Oversees capacity planning and system optimization efforts for infrastructure solutions (e.g., infrastructure performance, performance fine tuning, environment scaling)
• Oversees advanced technical support for the Firm’s on-premises and cloud-based infrastructure environments (e.g., Tier 3 technical support in a 24x7 environment)
• Oversees workload of staff; develops, mentors, and motivates a team of junior and senior engineers with diverse mix of skill sets and experience
• Facilitates teamwork with cross-functional stakeholders and Technology personnel from other groups in IT, vendors, and third-party providers
• Monitors industry trends and anticipates changes to the Firm’s infrastructure estate
• Proactively consults with Firm stakeholders to translate Firm needs into solution roadmaps which are socialized and aligned to broader IT and Firm strategic priorities
• Prepares input to the annual operating and capital budgets and recommends long-range and annual technology plans
• Supervises the infrastructure engineering teams, and engages / shares standards with regional IT services technicians in offices around the world
• Manages technology infrastructure projects from project planning, mobilization, implementation, and operation
• Manages day to day departmental activities and facilitates the resolution of technical problems
• Researches and recommends potential departmental and technology improvements to senior management in operational outcomes
• Recommends and implements best practices, processes, and procedures related to all aspects of infrastructure management
• Stays current on trends and issues in the broader marketplace, including current and emerging technologies
• Proactively applies quality management,…