Helpdesk Shift Lead - 24x7 IT Support (Secret Clearance
Job in
Glen Burnie, Anne Arundel County, Maryland, 21060, USA
Listed on 2026-08-20
Listing for:
Maximus
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Maximus is seeking a Helpdesk Shift Supervisor to provide Tier 2 IT support for a federal client’s mission critical systems. This onsite role at Annapolis Junction, MD requires supervising Operations Support Center operators and mentoring Tier 1 staff, with direct escalation duties.
The position demands an Active Secret clearance, 7+ years in Helpdesk/Service Desk, and the ability to coordinate 24x7 coverage across rotating shifts. Compensation ranges from $55,000 to $70,000 annually.
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