Application Support Analyst

Hybrid, Sparks MD - 2 days in the office

Full time, permanent

Focus is on back-end systems, understanding system communication, troubleshooting, error resolution, and problem-solving, Communication and Self-starter mentality to dig for solutions is crucial.

Job Title:

Application Support Specialist

Summary

Seeking a hands-on Application Support Specialist to assist with integrations, data flows, and day-to-day system operations across our core business applications. This role focuses on monitoring and maintaining existing integrations, supporting data, and assisting with basic system administration tasks.

This is an early-career to mid-level role best suited for someone with foundational experience in SQL, integrations, and applications who is looking to grow their skills in integrations and platform support.

Responsibilities

Integration Support & Maintenance

• Build, monitor, support, and troubleshoot system integrations
• Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.
• Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting.
• Implement routine fixes, minor enhancements, and support performance improvements under guidance.
• Support data ingestion and validation processes within the software application or data transfer.
• Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.
• Assist in maintaining data accuracy, completeness, and consistency across systems.

System Administration Support

• Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.
• Manage user access requests, including account setup, roles, and permissions.
• Support basic configuration updates and data maintenance activities.
• Help monitor system health and elevate platform issues to senior team members.

Operations & Documentation

• Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.
• Perform initial root-cause analysis and elevate more complex issues as needed.
• Maintain and update documentation including data definitions, manuals, and workflows.
• Partner with business users and IT team to support operational needs and resolve issues.
• Contribute ideas for incremental improvements to data quality, reporting, and integration reliability.

Qualifications

Required

• 2-4 years of experience in integration or application support.
• Working knowledge of SQL (joins, filtering, basic transformations).
• Exposure to integration tools such as Boomi, Mule Soft, Workato, or similar (hands-on or support experience).
• Exposure to and experience in configuring and managing a Policy Administration System.
• Strong troubleshooting and communication skills and ability to work independently.

Preferred

• Basic understanding of APIs (REST, authentication concepts).
• Experience in insurance or regulated industries is a plus.
• Exposure to data warehouse concepts (ETL/ELT, fact/dimension tables).

Tools & Technologies

• SQL / Data Warehouse tools
• Jira
• Confluence or similar documentation platforms

Education

Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience.

Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.