Security Service Technician

Security Field Service Technician

The Security Field Service Technician diagnoses, repairs, and maintains complex CCTV and Access Control systems. This role requires high technical expertise, problem-solving abilities, and customer service skills. The Field Service Technician also provides guidance and support to other Field Service Technicians, ensuring high standards of service and efficiency.

Diagnose and Repair:

• Identify and resolve issues in mechanical and electrical systems using advanced diagnostic tools and techniques.
• Maintenance:
• Perform routine and preventive maintenance on various equipment to ensure optimal performance and longevity.
• Technical Expertise:
• Utilize advanced technical knowledge to address complex service issues and provide effective solutions.
• Customer Service:
• Communicate effectively with customers to understand their needs, provide updates on service progress, and ensure customer satisfaction.
• Training and Mentorship:
• Mentor and train junior technicians, providing guidance and support to help them develop their skills and improve service quality.
• Documentation:
• Maintain accurate records of service performed, parts used, and customer interactions.
• Inventory Management:
• Manage inventory levels for parts and supplies, ensuring availability for service tasks.
• Emergency Response:
• Respond to emergency service calls promptly and efficiently to minimize customer downtime and inconvenience.

Experience in the following:

• System troubleshooting
• Diagnose camera outages, door failures, network issues
• Root cause vs. swapping parts blindly
• CCTV systems
• IP cameras (Axis, Hanwha, Bosch, Hikvision, Avigilon)
• VMS platforms (Genetec Security Center, Milestone, Avigilon Control Center)
• Camera configuration, lens adjustment, firmware updates
• Access control systems
• Panel-based systems (Mercury boards, Lenel, etc.)
• Card readers, strikes, mag locks, REX devices
• System platforms like LenelS2 OnGuard or C
  • CURE 9000
• Networking fundamentals
• IP addressing, VLANs, PoE, switches
• Ability to work with IT teams (this is a big differentiator)
• Low-voltage electrical knowledge
• Reading wiring diagrams
• Multimeter use
• Relay logic and power requirements
• 3–7 years in low-voltage/security systems
• Experience servicing (not just installing) systems
• Comfortable working independently in the field
• Has handled live customer environments (hospitals, schools, etc.)

Nice to have Manufacturer certs:

• Genetec, LenelS2, Axis, Avigilon, Bosch, DMP, etc.

Field Requirements

• Valid driver's license (daily travel role)
• Ability to:
• Climb ladders/lifts
• Work in ceilings, IDFs/MDFs
• Lift ~50 lbs