Client service coordinator

Client Service Coordinator

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

The Five Principles

Every associate including the CSC has an important contribution to make to the veterinary team. We're looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles:

Quality – The consumer is our boss, quality is our work, and value for money is our goal.

Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.

Efficiency – We use resources to the full, waste nothing and do only what we can do best.

Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications

Competencies

Leadership:

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional:

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Capabilities and Experience (can do):

Ability to multi-task
- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

Communication skills
- Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

Problem solving skills
- Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

Client service skills
- Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

Intellectual ability
- Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

Mathematical ability
- Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

Computer skills
- Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

Attitudes (will do):

Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.

Independence – Able and willing to perform tasks and duties without supervision.

Tolerance for Stress / Resiliency – Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special

Working Conditions:

Abilit…