Night Operations Department Supervisor

Overview

Responsibilities cover team leadership across front-end and back-end/night operations, including staffing, coaching, safety, operational efficiency, and customer service excellence. The role includes managing daily operations, driving performance metrics, and ensuring proper processes are followed.

• Team Leadership:
  Assigns team members to activities, ensures staff coverage meets customer demands, and redeploys as needed to support department requirements.
• Hiring Support:
  May participate in interviews and provide input into selection decisions for new associates in the assigned area.
• Team Engagement:
  Connects with the team daily to understand challenges and elevates issues when necessary.
• Coaching and Discipline:
  Provides open and timely feedback and performance coaching; redirects problematic behavior and partners with ASM for formal disciplinary action when needed.
• Continuous Improvement:
  Encourages sharing ideas and best practices to deliver outstanding customer service and support activities; empowers others to make decisions with guidance when necessary.
• Acknowledgement and Growth:
  Provides recognition for achieving goals and fosters an environment of associate growth through coaching and regular feedback.
• Associate Relations:
  Identifies associate relations concerns and escalates to senior management or HR as needed.
• Operational Excellence:
  Empowers teams to follow proper processes and achieve efficiencies; monitors and drives progress toward key operational metrics; identifies barriers and implements timely solutions.
• Situational Responsiveness:
  Responds quickly to unexpected events by reprioritizing tasks; ensures safety and security.
• Safety and Security:
  Monitors use of power equipment, keeps doors/gates secured, reports signs of theft, maintains inventory integrity, and conducts daily safety reviews.
• Front-End Responsibilities:
  Oversees front-end efficiencies, staff headcount allocation, cash handling, and customer service desk activity; payroll closeout; other duties as assigned.
• Back-End and Night Operations:
  Oversees back-end efficiencies, stocking, freight control, and delivery staging; ensures back-end work does not impact customer shopping; supports replenishment and planograms; overnight shift responsibilities as MOD when applicable.
• Manager-on-Duty (MOD):
  Provides full store leadership, drives engagement, customer service, staffing, and operational efficiency; conducts in-the-moment coaching and ensures readiness of Specialty/Pro areas.

• Front-End:
  See above for front-end responsibilities including customer greeting, phone handling, inquiry responses, staff allocation, and payroll closeout.
• Back-End and Night Operations:
  See above for back-end responsibilities including receiving, stocking, and delivery staging.

• High school diploma or GED or equivalent years of experience.
• 5 years of experience in a retail environment (or 5 years if education requirement not met).
• Experience directing or supervising teams (with or without direct reports).
• Experience training, mentoring, and developing associates; cross-functional collaboration experience.
• Proficiency with Microsoft Office Suite; ability to obtain sales-related licensure or registration as required by law.

• Experience supporting front-end or back-end operations in retail.
• Customer service and leadership experience with direct reports.
• Experience in the home improvement retail sector and fast-paced environments.
• Experience in a key-carrying role with MOD responsibilities.
• Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

Pay Range: $20.70 - $22.35 per hour

Starting rate of pay may vary based on position, location, education, training, and/or experience. For information on benefits, visit the Lowe’s benefits page.

• Associate benefits include health, vision, dental, life and disability insurance; paid time off; flexible spending accounts; 401(k) with company match; EAP; education support; travel insurance; maternity/parental leave; adoption assistance; associate discounts; and other discretionary benefits where eligible.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, disability or any other category protected by law.