Member Specialist

Position Summary

Retail role at Sam's Club with responsibilities spanning member service, checkout operations, product promotion, and operational safety. Provides guidance on self-service technology, processes member purchases, and handles payments, returns, refunds, and exchanges according to company policies. Maintains safety standards and conducts safety sweeps.

• Provide member service, maintain the checkout area, resolve member issues and concerns, and promote Sam's Club products and services.
• Assist members with purchasing decisions, locate merchandise, and organize merchandise in designated zones while maintaining a safe shopping environment.
• Verify memberships, acknowledge members, identify needs, and assist with transporting items and safekeeping of assets and property according to company policies.
• Process member purchases; assist with payments, returns, refunds, and exchanges per company policies for different membership and payment types.
• Follow proper procedures for handling merchandise and report unsafe situations to facility management.
• Assist with training of Member Frontline Services associates on processes and procedures; deliver training on new technology and program rollouts; provide continuous learning opportunities.
• Maintain documentation, logs, and required records; execute emergency response procedures; ensure compliance with security and safety practices.
• Support area maintenance by handling returns appropriately, zoning areas, arranging merchandise, and identifying shrink and damages.
• Adhere to company policies, procedures, and ethics; practice Open Door Policy in executing business processes.
• Complete work assignments by leveraging policies, data, and resources; collaborate with managers, co-workers, customers, and partners; identify priorities and deadlines; communicate progress and opportunities for improvement; adapt to change and feedback.

• Respect the Individual: foster a culture of belonging, support, and opportunity; work as a team; build strong relationships; communicate with energy and positivity; mentor others.
• Act with Integrity: uphold high standards of ethics and compliance; model Walmart values; be accountable; contribute to Walmart’s regenerative goals.
• Serve our Customers and Members: deliver results with the customer first mindset; base decisions on reliable information and consider impact on the team and stakeholders.
• Strive for Excellence: pursue learning, take calculated risks, show courage; drive continuous improvements and support others through change.

• Salary:
  The hourly wage range for this position is $18.00 to $26.00*; actual rate will meet or exceed applicable minimum wage.
• Additional compensation:
  Premiums may be paid from $0.35 to $3.00 per hour in specific circumstances (schedule, facility, season, or work performed); multiple premiums may apply.
• Health, financial, and paid time off benefits:
  Medical, vision, dental coverage; 401(k), stock purchase, company-paid life insurance; PTO, parental leave, family care leave, bereavement, jury duty, voting, and more. Some information and eligibility are available mart resources.
• Live Better U:
  Education benefit program with 100% tuition and books paid for select programs; over 60 programs available for associates.
• Other benefits:
  Short-term and long-term disability, discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Retail experience including operating front-end equipment (cash register) and working with mobile retail applications.

Primary

Location:

5 Illini Dr, Glen Carbon, IL , United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.