Fulfillment Department Supervisor

What You Will Do

- Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.

- Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.

- Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.

- Resolve escalated customer issues and operational challenges quickly and effectively.

- Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.

- Participate in picking, staging, and fulfilling activities as needed.

- Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.

- Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.

- Powered Equipment Certification:
Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Minimum Qualifications

- High School diploma or GED and 3-5 Years of retail, operations, or fulfillment experience

- 1-2 Years Strong leadership and team development skills, with experience coaching and training associates.

- 1-2 Years Excellent problem-solving and decision-making abilities.

- 1-2 Years Strong communication and interpersonal skills with a customer-first mindset.

- 1-2 Years Ability to manage multiple priorities in a fast-paced, high-volume environment.

- Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.)

- Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily.

- Basic skills to use technology such as smartphone and other general computer equipment.

- Ability to look, listen and to communicate verbally with others.

- Forklift Certification Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Preferred Work Experience

- 1-2 Years Working knowledge of fulfillment systems, inventory processes, and safety compliance standards.

Pay Range: $20.70 - $22.35 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit   .

Associate Benefits (  )

+ Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.

+ Health, Dental and Vision insurance

+ Life and Disability insurance

+ Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time

+ Flexible spending and health savings accounts

+ 401(k) Retirement account with company match

+ Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs

+ Education support programs, including tuition assistance and trade skills scholarships

+ Business Travel Accident insurance

+ Maternity and Parental leave

+ Adoption assistance

+ Lowe's Associate Discount and broad discount platform

+ Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

** About Lowe's*
* Lowe's…