Head Receptionist

Glen Oak Country Club is a member‑owned private club renowned for its premier 18‑hole golf course and exceptional amenities. Located amidst a scenic backdrop of mature trees and pristine fairways, the club offers a challenging and memorable golfing experience. With a focus on serving active families, Glen Oak hosts year‑round social events in an inclusive, welcoming environment. The club is committed to fostering traditions and creating lifelong friendships and memorable experiences for its members.

Reports to: Controller

Status: Full‑Time, Hourly;
Tuesday through Saturday, 9:00am - 5:00pm

Last Updated: February 2026

The Head Receptionist serves as the first point of contact for members, visitors, and staff, providing professional and courteous assistance. This role is responsible for managing front desk operations, coordinating office activities, and supporting administrative functions to ensure efficiency and organization. The position requires strong communication, multitasking, and customer service skills while maintaining confidentiality and professionalism in all interactions.

• Professionally answer and respond to all incoming calls, providing accurate information as needed and transferring calls to the appropriate extension.
• Efficiently handle reservations for lunch, dinner, special occasions, and social gatherings.
• Provide guidance and directions to attendees and guests of private events.
• Maintain an organized and professional Front Office while managing all equipment, including printer, fax, copier, and computer.
• Oversee and manage phone system and required maintenance.
• Maintain AED equipment and schedule required maintenance.
• Assist the host with greeting and seating members as needed.
• Check and respond to emails and voicemails daily.
• Take and process to‑go orders when Food & Beverage staff is unavailable.
• Monitor holiday to‑go orders in the system and update the function sheet as needed.
• Assist with organization, printing, and mailing of letters to Committees, Membership, and Staff.
• Assist with updates and other maintenance with the menu as well as scheduling events.
• Perform additional duties assigned by the Controller.

• High school diploma or equivalent is desired.
• At least two years of experience in an administrative or receptionist role is preferred.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office management software.
• Ability and willingness to learn and adapt to new systems and technologies as needed.
• Professional and courteous demeanor with a customer service‑oriented mindset.
• Ability to handle sensitive and confidential information with discretion.
• Strong attention to detail and accuracy in data entry and record‑keeping.
• Self‑motivated and able to work both independently and as part of a team.
• Ability to apply common sense and understanding to carry out written, oral or diagram instructions.
• Experience with scheduling and office coordination preferred.

• Frequently required to communicate, listen, and see.
• Often sit, stand, walk, and reach with hands and arms.
• Occasionally lift, push, or move up to fifteen (15) pounds.
• This position is based in an office setting with a moderate noise level.
• Involves regular interaction with members, staff, and external visitors, requiring professionalism and confidentiality at all times.

• Hourly Rate: $22.00 - $25.00 per hour
• Benefits:
  Health Insurance, paid time off, retirement plan