Library Services Clerk

DEPARTMENT:
Library Services

SALARY CLASSIFICATION:
Grade 2

STATUS:
Part-time; irregular work shifts, daytime, evening and weekend hours; nonexempt [FLSA]

SUPERVISED BY:
Library Services Director, Library Services Assistant Director, Library Services Supervisor

SUPERVISES: N/A

The Library Services Clerk is responsible for providing excellent customer service while conducting material lending and receiving functions, and other related support activities.

(percentages are approximate; duties are illustrative, not exclusive)

• 1. Providing lending and other services directly to the public
  • A. Charging / discharging materials lent to members and other libraries
  • B. Issuing and renewing library cards
  • C. Assisting the public and answering and / or redirecting inquiries in person, over the telephone, and via email or chat
  • D. Receiving and recording fees
  • E. Updating member accounts in association with departmental transactions
• 2. Retrieving and processing requested materials
  • A. Runs reports and verifies the status or collects materials associated with those reports
  • B. Removes items from the reserve shelf that have not been retrieved by the public, and changes the status in the library’s management system
  • C. Processes items from library shelves and receives materials from inside and outside the SWAN consortium for member holds
  • D. Prepares holds for pickup
  • E. Processes and transits material for holds to other libraries within and without the library system
  • F. Processes items for specialty library cards or in-house accounts
• 3. Organizes items and carts for discharge and shelving
  • A. Retrieves materials from book drops
  • B. Discharges materials lent to members and other libraries via the Library’s management system
  • C. Checks items for damage and verifies status in the computer
  • D. Organizes returned materials for shelving
  • E. Returns borrowed materials to the owning libraries
  • F. Returns print and audiovisual materials to their appropriate locations within the library
• 4. Carries out other duties in support of the department and the Library, including
  • A. Participates in department opening and closing activities
  • B. Participates in staff meetings, staff committees and staff development programs
  • C. Other duties, as assigned.

These activities account for 35% of the work time.

These activities account for 30% of the work time

These activities account for 30% of the work time

These activities account for 5% of the work time

With the Library Services Director and Assistant Director, other Library Services staff and the publi

• Possesses superb customer service skills
• Comfortable using the Microsoft 365 applications and exhibits the ability to learn the Core Technology Competencies
• Ability to learn the Library’s management system and the arrangements of material in a library
• Able to bend, carry up to twenty pounds, move loaded wheeled carts weighing up to 300 pounds, and stand for 4-hour shifts
• Demonstrates excellent interpersonal skills, including written and verbal communication
• Pays attention to detail, able to multitask, and can prioritize and organize work
• Able to work independently and as a part of a productive team

• High school diploma or demonstrated equivalent
• One year’s experience in a public contact position

Library policy and procedures, Library management system