Front Desk Assistant, Advising; Part-Time Temporary), CPTNSS

Front Desk Assistant, Advising (Part-Time Temporary), CPTN
13533SS Primary Duties and Responsibilities

• Assist students, community members and staff with their questions and concerns, both in person and over the phone.
• Schedule appointments for new and prospective students: individual counseling appointments and new student advising sessions.
• Provide referrals to other COD services and individuals.
• Screen requests, ask pertinent questions, describe services, answer general questions; conduct intake screening and decide on appropriate action.
• Establish a warm, receptive, welcoming atmosphere.
• Take messages for counselors and staff.
• Organize the unit and perform file management.
• Data entry input of intake forms or cards.
• Other duties as assigned.

• Education
  • High school graduate with coursework or training in office careers, including typing required.
  • Associate Degree with office careers coursework and training in customer service preferred.
• Experience
  • Previous experience in a position with people contact required.
  • Must have proficiency in written and spoken English.
  • Some knowledge of Windows, Microsoft Office and keyboarding skills required.
  • Two years office experience in a people-contact position preferred.

• General office equipment, personal computer, multi‑line phones, copier and fax machine.
• Pleasant office with heavy phone contact, extensive people contact and counter work which involves moving quickly from counter to resources.
• Needs to have good command of English and communication skills, verbal and written, and good listening skills.
• Lifts approximately 10 to 15 pounds of materials such as catalogs or Class Schedules.
• Extremely busy office, must be able to handle several phone calls and walk‑ins within a short period of time.
• This position requires a background check at the expense of the college.

Part‑Time

Work Schedule:

This position is for 20 hours/week. Summer Hours (June 1‑Aug 7) are M‑Th 1‑6pm Non‑Summer Hours (Starting Aug 10) M‑Th 2‑6, Fri 1‑5

Classified 4 Hourly/Starting salary beginning at $17.59/hourly, based on education and experience.

This is a Part Time Temporary position through September 4th.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified. College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.