Library Services Clerk

Job Summary

The Library Services Clerk is responsible for providing excellent customer service while conducting material lending and receiving functions, and other related support activities.

These duties are illustrative and approximate. They are not exclusive.

• 1. Providing lending and other services directly to the public:
  • Charging / discharging materials lent to members and other libraries.
  • Issuing and renewing library cards.
  • Assisting the public and answering and/or redirecting inquiries in person, over the telephone, and via email or chat.
  • Receiving and recording fees.
  • Updating member accounts in association with departmental transactions.
  • These activities account for 35% of the work time.
• 2. Retrieving and processing requested materials:
  • Runs reports and verifies the status or collects materials associated with those reports.
  • Removes items from the reserve shelf that have not been retrieved by the public, and changes the status in the library’s management system.
  • Processes items from library shelves and receives materials from inside and outside the SWAN consortium for member holds.
  • Prepares holds for pickup.
  • Processes and transits material for holds to other libraries within and without the library system.
  • Processes items for specialty library cards or in-house accounts.
  • These activities account for 30% of the work time.
• 3. Organizes items and carts for discharge and shelving:
  • Retrieves materials from book drops.
  • Discharges materials lent to members and other libraries via the Library’s management system.
  • Checks items for damage and verifies status in the computer.
  • Organizes returned materials for shelving.
  • Returns borrowed materials to the owning libraries.
  • Returns print and audiovisual materials to their appropriate locations within the library.
  • These activities account for 30% of the work time.
• 4. Carries out other duties in support of the department and the Library:
  • Participates in department opening and closing activities.
  • Participates in staff meetings, staff committees and staff development programs.
  • Other duties, as assigned.
  • These activities account for 5% of the work time.

With the Library Services Director and Assistant Director, other Library Services staff and the public.

• Possesses superb customer service skills.
• Comfortable using the Microsoft 365 applications and exhibits the ability to learn the Core Technology Competencies.
• Ability to learn the Library’s management system and the arrangements of material in a library.
• Able to bend, carry up to twenty pounds, move loaded wheeled carts weighing up to 300 pounds, and stand for 4-hour shifts.
• Demonstrates excellent interpersonal skills, including written and verbal communication.
• Pays attention to detail, able to multitask, and can prioritize and organize work.
• Able to work independently and as a part of a productive team.

• High school diploma or demonstrated equivalent.
• One year’s experience in a public contact position.

Library policy and procedures, Library management system.