Sales and Service Representative nonseasonal

Summary

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and presents a positive image for the company.

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties. Supervises birthday party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists clients with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
• Updates informational displays with accurate and timely promotions and literature.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

• The safety of swimmers, parents and team members is a priority. Follows CDC and WHO safety standards and local guidelines. Additional precautions include:
• Every shift has an on-staff cleaner to sanitize high-touch areas in lobby and pool areas.
• Pools are disinfected with chlorine to provide a safe swimming environment.
• The CDC guidance on proper operation, maintenance and disinfection of water with chlorine.
• State-of-the-art ventilation system provides continuous fresh air circulation to minimize the spread of airborne viruses.
• Industry notes indicate indoor pools are effective at minimizing virus transmission compared to many indoor spaces.

• High school diploma or GED. Some college preferred. Two years of previous customer service and/or administrative office experience required.
• Intermediate level computer skills using Word, Excel and other software systems.

• CPR, First Aid and AED certifications required.

Job Title:

Sales and Service Representative

Reports to:

Assistant General Manager – Dry Side

FLSA Status:
Non-exempt

Each Goldfish Swim School is independently owned and operated by a franchisee. The franchisee is the employer at each location and can set wages, benefits, and terms of employment, which may vary by location.

Education/Experience notes and the safety standards above reflect the role requirements. The content is provided for job description purposes and does not constitute guarantees of employment terms.