Supervisor, Academic Lab; PT), CPRNOCT

Supervisor, Academic Lab (PT), CPRN
40472

OCT

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Under general direction of the Manager of Office and Classroom Technology, the Supervisor is responsible for the management and maintenance of lab facilities, which include the Academic Computing Center, K123, Seaton Computing Center, and other Academic Labs as assigned. Lab responsibilities include the hiring, training, scheduling, and supervising of lab assistants, the installation and maintenance of hardware and software, the day-to‑day support of instructors and students using the labs, the creation and distribution of lab‑related documents, and the gathering of lab usage statistics.

• Hires, trains, schedules, supervises, and evaluates student lab aides.
• Applies managerial expertise to determine the promotion, disciplinary measures, or termination of employment for lab aides.
• Provides assistance in the scheduling of classroom labs and handles schedule conflicts.
• Tracks the sale of print cards, print units, and related records.
• Collects cash for the paid printing system.
• Provides communication with faculty and students on lab policy, lab schedules, software and hardware availability.
• Maintains communication with faculty on all lab problems that affect student usage.
• Collects and keeps track of lab usage statistics.
• Provides access to computer software, hardware, and student accounts on the appropriate systems.
• Coordinates installation and maintenance of computer hardware and software.
• Provides technical assistance to lab patrons with computer software, printing, and the use of scanner, digital projector, document camera, video player, and copier machine.
• Responds to service requests from IT Help Desk.
• Applies technical knowledge to solve problems with computer software, hardware, printing, and projection systems.
• Responsible for lab computer classroom environment.
• Coordinates services and repair of lab facilities with Campus Services.
• Organizes routine cleaning of computer equipment in all assigned labs.
• Identifies, troubleshoots, and creates Help Desk tickets for problems with software, hardware, audio and video equipment.
• Provides daily lab activity reports to the Manager and other lab support staff.
• Provides information to the Manager as needed for the planning process.
• Instructs faculty/staff on the use of equipment in computer classrooms and technology‑enhanced classrooms.
• Contributes to the faculty/staff training effort of IT.
• Establishes policies and procedures for daily operations of all assigned labs.
• Develops technical and procedural documentation for both external and internal use.
• Works with other IT areas on joint projects.

• Education
  • Completion of core for a two‑year Associate’s Degree in Data Processing or equivalent work experience required.
  • AS Degree preferred.
• Experience
  • 1 year experience with personal computers required; 1 year of supervision experience in a computing environment required.
  • Demonstrated organizational and computer problem‑solving skills required.
  • Working knowledge of Windows, Mac OS, and microcomputer applications required.
  • Proficiency in written and spoken English required.
  • 2‑year supervisory experience in the computer service preferred.
  • Excellent people skills preferred.
  • Demonstrated training and communication skills preferred.
  • One year programming experience in at least two languages…