Automotive Delivery Coordinator

Join a Top-Rated Workplace

Are you passionate about delivering exceptional customer service and creating an outstanding vehicle delivery experience?

Car Shop is seeking a dependable, customer-focused Delivery Coordinator to ensure every customer has a seamless and memorable experience when taking delivery of their vehicle. In this role, you'll coordinate vehicle deliveries, prepare delivery paperwork, educate customers on their new vehicle, and serve as the final step in creating an exceptional customer experience.

At Car Shop, we're committed to delivering an exceptional customer experience and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed.

Car Shop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.

Pay: $16.00 - $18.00 per hour

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts
• Paid training and professional development
• Career advancement opportunities within Car Shop and Penske Automotive Group
• Stable employment with a Fortune 500 company
• Supportive, team-oriented culture

As a Delivery Coordinator, you'll play a key role in ensuring every customer leaves Car Shop confident, informed, and excited about their new vehicle.

Responsibilities include:

• Coordinate and schedule vehicle deliveries with the Sales Team
• Prepare delivery paperwork and ensure all documentation is accurate and complete
• Review purchase paperwork with customers and answer questions during the delivery process
• Explain available protection plans and aftermarket products
• Introduce customers to the Service Department and available maintenance programs
• Demonstrate vehicle features, technology, and operating functions to ensure customers feel comfortable with their purchase
• Work closely with Sales Consultants and Managers to ensure vehicles are delivery-ready and appointments stay on schedule
• Deliver an exceptional customer experience from arrival through vehicle delivery
• Maintain accurate records and support additional dealership operations as needed
• Contribute to a positive, collaborative team environment

• Previous customer service, hospitality, retail, or automotive experience preferred
• Excellent communication and interpersonal skills
• Friendly, outgoing, and professional demeanor
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Detail-oriented with excellent time-management skills
• Comfortable explaining information and demonstrating vehicle features to customers
• Positive attitude and commitment to providing outstanding customer service
• Team player who enjoys helping customers and coworkers succeed
• Demonstrated integrity, professionalism, and accountability
• Valid driver's license with a satisfactory driving record
• Ability to pass pre-employment screening, including background and drug testing

If you enjoy working with people and take pride in creating an exceptional customer experience, we'd love to hear from you.

Apply today and become part of the Car Shop team.

Car Shop is an Equal Opportunity Employer.

Competencies

• Able to establish personal sales and income goals and implement a plan of action to achieve goals
• Excellent communication skills, both oral and written, with the ability to effectively communicate via face-to-face, phone, or by other means of communication.
• Able to effectively promote the value and benefits of products and services using multiple communications methods, adjusting communication style as required
• Ability to understand, keeps abreast of, and comply with federal, state, and local regulations that impact retail automotive sales
• Computer proficiency
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others

Work Environment/Physical Demands…