Front Desk Associate

Benefits

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

As a Front Desk Associate for the Sales & Operations team, you are the first impression of Alpha Fit Club. You set the tone for every member’s experience the moment they walk through our doors. This role is ideal for an outgoing, extroverted individual who loves connecting with people, thrives in a fast-paced environment, and is energized by sales and service.

You will be responsible for delivering exceptional customer service, supporting daily operations, driving membership sales, and ensuring the studio runs smoothly and efficiently.

• Be the first and last impression of the studio while creating a welcoming atmosphere
• Build relationships that turn first-time visitors into long-term members
• Assist with check-ins and class bookings
• Provide information on membership options, promotions, and policies
• Handle member questions and feedback with professionalism

• Drive membership growth by confidently promoting and selling memberships
• Follow up with leads and prospects via phone, text, and email
• Educate members on promotions, add-ons, and benefits to enhance their experience

• Ensure smooth check-ins/class flow
• Maintain a clean, organized front desk and lobby area
• Support coaching staff with class transitions and studio upkeep
• Troubleshoot minor tech issues, as needed

• Strong interpersonal and communication skills
• Sales-driven with the ability to multitask in a fast-paced environment
• Passion for fitness and a team-oriented mindset
• Comfortable with technology and gym management software
• Sales experience preferred, but not required

• Full-time & Part-time positions available
• Must be available early mornings, evenings, and weekends as needed.

• Be part of a growing fitness community
• Competitive pay and membership perks
• A dynamic, supportive team environment