Customer Retention & Recovery Specialist

Customer Retention & Recovery Specialist Job Description

Come earn with us! Unlimited earning potential! Are you driven, self‑motivated, and gritty? Do you have a tremendous drive to succeed? If yes, this is a unique opportunity for you! We are looking for a Retention Specialist to join our Collections Team. The role involves contacting merchants with past‑due balances, securing payments, negotiating settlements, and following up on delinquent accounts. The ideal candidate is confident on the phone, comfortable handling a high volume of inbound and outbound calls, and results‑driven.

This role offers a base salary paired with a highly competitive uncapped commission structure. The compensation plan is designed to reward high performers, with substantial earning potential for candidates who are motivated, driven, and comfortable in a performance‑based environment.

• Make high-volume outbound calls on past‑due balances
• Set up payment plans, negotiate settlements, and secure payments
• Follow up on broken promises and overdue accounts
• Manage a large portfolio of active accounts
• Exceed monthly performance goals

• Spanish speaking a plus
• Prior collections or sales experience a plus
• Strong verbal communication and listening skills
• Experience negotiating payment plans or settlements
• Ability to navigate difficult conversations
• Competitive mindset and ability to handle pressure

$40,000 - $60,000 USD