Lead Teller - Woodmore Towne Centre

Position Overview

At PNC, we value our employees as our greatest differentiator. As a Lead Teller within PNC’s Retail Bank organization, you will be based in Glenarden, Maryland.

• Coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving financial wellbeing and creating loyalty while increasing share of wallet. Process a variety of customer interactions, educate customers on alternatives available, and identify banking opportunities during the interaction and refer as appropriate.
• Lead through meaningful conversations with customers, making appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs, educating customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Demonstrate clear communication skills, transaction handling, and problem resolution processes. Assist the Branch Manager in performance management and new hire selection processes.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

• Customer Focused – Knowledgeable of values and practices that prioritize customer needs and satisfaction in all business decisions.
• Managing Risk – Assess and effectively manage all risks associated with business objectives and activities to support PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

• Accuracy and Attention to Detail
• Addressing Customer Needs
• Coaching Others
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Typically requires 1+ years of related experience. A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree.

No degree required.

No required certifications or licenses.

Base Salary: $45,000.00 – $75,000.00. This role is incentive eligible, with payment based on company, business, and individual performance.

Health, dental, vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, child/elder care, adoption and surrogacy reimbursement, educational assistance, wellness program, paid time off (including maternity and/or parental leave, up to 11 holidays, up to 25 vacation days, etc.).

If an accommodation is required to participate in the application process, contact via email at  (include “accommodation request” in the subject line, your name, the job , and preferred contact method). 877‑968‑7762 may also be called; say “Workday” for accommodation assistance. Information provided will be kept confidential and used only to provide required reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to regulations prohibiting the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose personal information in hiring practices.