Customer Service Representative

Pay: $40,000 annually

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Addison Group is hiring on behalf of our client, a growing Logistics/Transportation organization committed to delivering high-quality service. This is a great opportunity for recent graduates looking to start their career in a collaborative and fast-paced environment.

The Customer Service Representative serves as the primary point of contact for customers, providing support with orders, product inquiries, and general account needs. This role works closely with internal teams to ensure timely communication, accurate order processing, and a positive customer experience.

• Respond to customer inquiries by phone and email in a professional and timely manner
• Process customer orders and update order information as needed
• Provide order status updates and communicate delivery timelines
• Resolve customer questions and escalate issues when appropriate
• Maintain accurate customer records in the company system
• Coordinate with production, shipping, and sales teams to support customer needs
• Assist with returns, credits, and other customer requests
• Ensure a positive customer experience through clear communication and follow-up
• Perform other administrative and customer service duties as assigned

• High School Diploma required
• Excellent organizational skills and attention to detail
• Comfortable using Microsoft Office and learning new software systems
• Ability to multitask and work in a fast-paced environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.