Customer Service Rep
Job in
Glendale Heights, DuPage County, Illinois, 60139, USA
Listed on 2026-08-22
Listing for:
Practical Packaging Solutions, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
The Position
We have an exciting opportunity for a Customer Service Rep with strong customer skills in our Glendale Heights location.
Responsibilities- The Customer Service Rep is an integral position within our team. The purpose of this role is to provide exceptional service to our customers on a daily basis. Professionalism, responsiveness and follow through are key. The goal is to keep our customers highly satisfied. The primary responsibilities of this role include:
- Functioning as the key point of contact for our customers, answering questions, providing delivery and tracking information, and resolving issues/complaints in a professional, positive and responsive manner
- Processing orders, forms, applications and requests
- Handling the accounts receivables process and bill entry
- Maintaining the customer databases
- Diligently and professionally following through on all customer requests
- Resolving issues quickly by escalating as needed to management as necessary
- Engaging the sales team when needed to help answer and resolve customer questions and concerns
- Learning and understanding our products and services, including how they function and operate, in order to provide the best possible level of customer service to all our customers
- High school diploma or equivalent
- Minimum 1 year customer service experience, preferably within an office setting
- Computer literacy, including fluency in Word and Excel
- Experience with Quick Books a plus
- Proven ability to provide superior customer service over the telephone and electronically
- Strong attention to detail, with the ability to maintain accuracy
- Solid track record of being highly productive in a fast-paced, dynamic environment
- Ability to build rapport, work effectively and collaborate in a team environment, and with all levels within the organization, as well as the ability to work independently
- Excellent written and verbal communication skills, including the ability to listen well
- Strong problem-solving and organizational skills, with the ability to plan, prioritize and follow-through
- Highly self-motivated, resourceful, analytical and detail-oriented
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