Pharmacy Intern - Grad

Position Summary

At CVS Health, we focus on transforming health care for our customers by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. In our Retail locations, Graduate Pharmacy Interns support our pharmacy teams to consistently deliver on our brand promise while developing their own skills in preparation for increasing responsibility.

As a Graduate Pharmacy Intern, you will apply your didactic learning from pharmacy school and pharmacy practice into real-world practice to become ready for a Pharmacist role. Under the direction of your preceptor and District Leader, you will complete a comprehensive training roadmap within 120 days of graduation designed to further your knowledge of store, district, and regional operations.

Through your hands‑on experience, training roadmap, and time spent with leaders in your district you will deepen your understanding of patient safety, error prevention, quality assurance drug utilization review (DUR), pharmacy professional standards, and corresponding responsibility and red flag detection. While in the pharmacy, you will assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations.

You will learn to operate as part of the pharmacy team by applying SOPs, best practices, and effective communication.

• Live our purpose by following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health.
• Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick‑up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care, creating heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; keep patients healthy by offering immunizations and other services at the register and over the phone; and demonstrate compassionate care by solving or escalating patient problems.
• Offer counseling, field medical questions, and solicit information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from the prescriber, and call the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation.
• Maintain the highest level of self‑awareness and provide in‑the‑moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities, as permitted by law, such as accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting bin inventories, etc.
• Contribute to a high‑performing team, embrace a growth mindset, and seek opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Deliver additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification.

• Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines.
• Educate patients about vaccines and answer questions to obtain informed consent.
• Monitor for, and respond to, adverse reactions; report adverse reaction events per…