Quality Assurance Lead - Glendale Heights

Description

• Company: U.S. Spice Mills, Inc.
• Location: Glendale Heights, IL
• Reports To: QA Supervisor
• Position Type: Full-Time, Onsite
• Pay Rate Range: $28.00 - $33.00
• Shift: Predictable First Shift (6:30 AM - 4:00 PM), Monday to Friday. Enjoy your evenings! Occasional Saturday as needed.
• Language Requirements: Excellent English skills & writing skills

We’ve been flavoring America since 1986. As a major supplier of pure, high-quality spices to the food industry, we combine the stability of an established company with the welcoming, collaborative vibe of a family-centric environment. We care about our products, but we care about our people more.

The QA Lead is a supervisory role overseeing a team of four people consisting of a QC Tech, QC Analyst, and two QA Specialists. This is a hands-on leadership and laboratory role in a food production environment responsible for coordinating daily quality control activities, coaching, and instructing the Quality team and ensuring all products, processes, and personnel adhere to established specifications, Good Manufacturing Practices (GMP), and regulatory guidelines.

Moving beyond routine testing, this role serves as the key point of contact for our documentation team who communicates directly with our customers for documentation requests, creating COAs, and keeping the information up to date in our ERP system. This person will also be the lead for floor-level problem solving, data verification, and food safety compliance within the facility.

1. Leadership, Training & Oversight

• Oversee QA Team daily floor operations, coordinate schedules, and ensure tasks are being completed by the QC Tech and QC Analyst and ensure total shift coverage for all required tasks.
• Audit and verify the completion of critical quality checks performed by technicians, including Sieve Analysis, Pre-Operational Equipment Checks, Environmental/ATP Swabs, Allergen Testing, Magnet Checks, and Metal Detector Verifications.
• Coach and train QC Technicians and production staff on GMPs, allergen controls, and testing methodologies.

2. Documentation, Compliance & Verification

• Review and audit all hard copy Quality Documentation for accuracy and completeness before final submission to the QA Supervisor.
• Oversee and authorize the Product disposition process within the ERP system, ensuring non-conforming products are properly segregated.
• Ensure the plant remains in an audit-ready state according to FSQA standards and regulatory guidelines.

3. Advanced Lab & Sample Management

• Maintain ultimate accountability for the QA activities including but not limited to lab cleanliness, and safety of the laboratory and all retains.
• Create and maintain an effective system of coordination/organization to ensure ease of access and compliance.
• Oversee the processing and fulfillment of Customer Sample Requests, ensuring they meet exact client specifications.
• Manage the pipeline for R&D Trial Samples and coordinate testing schedules with 3rd Party Labs for external validation.
• Monitor laboratory inventory, manage vendor relations for testing media, and approve the replenishment of lab supplies.

4. Food Safety, CAPA & Problem Solving

• Lead the Hold/Release task for all raw material and finished goods lots through our ERP system.
• Lead risk analysis & assessment initiatives when quality deviations occur on the production floor.
• Take full ownership of the customer Corrective and Preventive Actions (CAPA) process, investigation of root causes, and implementation of effective solutions.
• Conduct advanced testing when required, including overseeing Monthly Titration Chemical Tests and product organoleptic inspections.

5. Oversee and Support the Documentation Team

• Provide support to the documentation team that works directly with customers in their requests for Quality related documentation.
• Oversee that COAs and Specs are updated correctly and in a timely manner.
• Take on more complex questionnaires from customers after training.
• Ensure customer inquiries and documentation requests are being responded to in a timely manner and in completion.

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