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Customer Relationship Manager

Job in Glendale Heights, DuPage County, Illinois, 60139, USA
Listing for: Delmar Group
Full Time position
Listed on 2026-06-21
Job specializations:
  • Sales
    Business Development, Sales Representative, Client Relationship Manager, Customer Success Mgr./ CSM
  • Business
    Business Development, Client Relationship Manager, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 70000 - 80000 USD Yearly USD 70000.00 80000.00 YEAR
Job Description & How to Apply Below

Mandate:

Reporting to the Vice President of Business Development and Sales, the Customer Relationship Manager will serve as the key liaison between our sales representatives and the operations team. In this role, you will support existing accounts while also identifying and pursuing new business opportunities through both inside and outside sales outreach. Responsibilities include preparing customer quotes, maintaining and updating databases, and consistently delivering exceptional customer service.

Additional duties involve responding to customer inquiries, conducting customer review calls, and fulfilling other tasks assigned by the company.

Requirements:
  • Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment
  • Experience in ocean, air, ground, brokerage, or warehousing is considered an asset
  • Bachelor's degree in business or a related field is considered an asset
  • Knowledge of current air and ocean service offerings for transatlantic shipments to the United States and Canada will be considered an asset
  • Travel may be required
What You

Offer:
  • Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts
  • Ability to ask the right questions, listen carefully and understand customers' needs
  • Proven problem-solving skills
  • Excellent communication skills
What We Offer:
  • Equal opportunity employer
  • Competitive compensation
  • Comprehensive health and dental care
  • Balance between work and home life
  • Opportunities for professional development and career growth

Salary range: USD $70,000–80,000

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