Accounts Receivable​/Customer Service Clerk

Arizona Complete Candy & Tobacco

6020 N 55th Ave, Glendale, AZ 85301

$19.50 - $24.00/h - Full-time

Monday to Friday 9-5

In-person

Arizona Complete Candy & Tobacco is looking for a reliable and detail-oriented Accounts Receivable / Customer Service Clerk to join our office team.

This position is responsible for supporting the full order-to-cash process, including:

• Invoicing
• Payment processing
• Collections
• Register reconciliation
• Daily deposit preparation
• Backup/fill-in cashiering as needed
• Phone-based customer communication

This is a high-accountability position that handles:

• Financial records
• Customer account information
• Payments
• Daily deposits
• Customer transactions when assisting as backup cashier
• Customer calls regarding accounts, invoices, payments, and collections

The right candidate will be trustworthy, organized, process-driven, and comfortable following a clear daily routine. This person must also be comfortable making outbound calls and answering incoming phone calls in a professional manner.

• Process driver invoice packages throughout the day
• File invoices and maintain accurate account records
• Collect and process checks received in person and by mail
• Scan check stubs and related documentation for internal records
• Review and correct invalid customer email addresses
• Send professional past-due collection emails to business customers as directed
• Make outbound calls to customers regarding account questions, past-due balances, payment issues, and billing discrepancies
• Answer incoming phone calls professionally and assist with customer account, invoice, and payment questions
• Assist with customer account questions, invoice issues, payment questions, and billing discrepancies
• Coordinate with the warehouse outbound team regarding credit memos and account-related paperwork

• Reconcile registers according to company process
• Count, total, and organize register checks
• Complete the daily accounting Excel sheet, including cash, checks, and total deposit amounts
• Verify daily sales reports and register activity
• Check for open credit batches and confirm batch status as needed
• Scan register charges and related paperwork to the AR department
• Provide backup/fill-in cashiering support as needed
• Assist customers with checkout transactions when covering the register

• Prepare daily check totals and deposit documentation
• Verify physical check counts against bank deposit counts
• Record daily deposit totals accurately
• Confirm deposit amounts match supporting documentation
• Complete daily deposit processing through BofA Cash Pro
• Report deposit totals and any exceptions to the General Manager daily

• 1–3 years of accounts receivable, billing, collections, or order-to-cash experience required
• Experience with an ERP or accounting platform required
• Sage 100 experience is a strong plus, but training is available for the right candidate
• Solid Microsoft Excel skills required
• Strong written and verbal communication skills
• Comfortable making outbound customer calls and answering incoming phone calls
• Ability to send professional customer collection emails
• Comfortable handling high-volume, detail-heavy daily processes
• Ability to work independently within a structured routine
• Reliable, punctual, and self-directed
• Ability to handle confidential financial and customer information with discretion
• Willingness to provide backup cashiering support as needed

• Wholesale distribution, food service, retail, or B2B experience
• Bank deposit reconciliation experience
• Cash handling, cashiering, or register reconciliation experience
• Sage 100 experience
• Phone-based customer service or collections experience

• Honest, dependable, and highly detail-oriented
• Takes checklists seriously and follows processes consistently
• Understands the importance of accuracy when working with customer accounts and company deposits
• Comfortable picking up the phone, making customer calls, and handling account conversations professionally
• Steady, trustworthy, and comfortable with repetitive but important daily work
• Enjoys structure, clear expectations, and taking ownership of a key office function
• Willing to step in and assist with customer-facing cashier duties when needed

• 401(k) matching
• Health insurance