Lead Sales Support Coordinator

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

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Provides a wide range of cross functional support for a Sales Rep, Sales team or Sales area to include but not limited to; administrative and clerical support, customer service, training & educations, marketing activities and recordkeeping/reporting.

Administrative/Clerical Support

• Provide a wide variety of administrative and clerical support to Sales Reps and/or Sales Management

• Scheduling/Travel arrangements

• Expense reports

• May support sales representatives in account servicing

Customer Service

• Assists in customer service functions.

• Acts as the team’s resource and subject matter expert to answer questions and resolve issues

Record Keeping & Reporting

• Prepares and reviews sales contracts, agreements, proposals and presentations.

• Prepares reports and gathers information on market conditions, sales results, forecasts and industry trends to support the activities of the sales organization

• Maintains sales database systems (GAB, Sales Force etc.) to ensure accuracy of orders, pricing, accounts and customer records across all applicable systems

Marketing/Social Media/Event Planning

• May coordinate the workflow of marketing-related requests.

• Creates and distributes marketing materials such as flyers and brochures

• Updates social media and assists in tradeshow or event preparations

Training & Education

• Participates in and conducts training programs within a functional area or unit, typically in a production environment

• May train an internal or external audience individually or in a group setting

• Delivers training to internal and/or external audiences on processes, services, products, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skills training

• Coordinates and executes educational and training events. Assists in resourcing and logistics

• Other duties as assigned

What You’ll Bring

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent

• Some college preferred

• 5+ years of directly related experience and demonstrated leadership experience

Knowledge, Skills, and Abilities (KSAs)

• Extensive knowledge of fundamental concepts, practices and procedures of the sales function/department/field

• Experience with sales database systems or software such as Salesforce

• Demonstrated leadership, organizational and problem-solving skills

• Exercises confidence, sound judgment and independent decision-making skills

• Excellent listening, verbal and written communication skills

• Proven customer service skills

• Excellent organizational skills with the ability to multi-task, prioritize and follow up

• Ability to understand and execute policy and procedures

• Emerging leader skills

• Establishes effective working relationships at the department level

• Proficient in Microsoft Word, Excel and Power Point

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.