Client Support Coordinator

Glendale, United States | Posted on 06/05/2026

Southwest Law Firm is a fast-growing law firm dedicated to serving

Veterans with excellence, compassion, and integrity. Ourteam works in a highly structured, process- driven environment focused on delivering results and maintaining a high standard of client services atevery stage of the case lifecycle.

Weare looking for a reliable and detail-oriented team memberto support our Client Operations and Post-Appeals functions. This role is ideal for someone who thrives in a fast-paced environment, follows processes closely, and takes pride in maintaining accuracy, organization, and responsiveness in their work.

The Client Support Coordinator is an entry-level role responsible for supporting the Client Advocacy Teamin managing incoming client communications,processing VA correspondence, and ensuring accurate and timely updates to client files. This role playsa critical part in maintaining organization,responsiveness, and a high level of client service acrossall case touchpoints.

This is an ideal position for someone looking to start a career in veteran advocacy, legal support, or case management operations.

• Answer inbound calls from existing clients and verify identity
• Provide basic case status updates when available
• Document all client interactions clearly and accurately in internal systems
• Escalatecomplex or sensitive inquiries to appropriate team members

• Open,review, and sort incoming VA mail and client correspondence
• Scanand upload documents in client’s legal file in Sharepoint
• Checkif VA documents (e.g. Rating Decision Letters) have alreadybeen pulled from VBMS
• Update Mail board appropriately
• Follow proper document naming conventions and file organization standards

• Assist with tracking case updates and ensuring files are complete
• Submit internal requests for case status updates when needed
• Support Appeals and Post-Appeals teams with administrative tasks
• Maintain accurate notes and updates across all systems

• Followall SOPs for mail handling, document processing, and client communication
• UtilizeCRM, SharePoint, and Ring Central for daily workflows
• Participate in team training and ongoing process improvement initiatives
• Collaborate with team members to ensure smooth workflow and case progression
• High school diploma or equivalent
• Strong attention to detail and organizational skills
• Abilityto multitask and manage time effectively in a fast-paced environment
• Professional and empathetic communication style
• Strong critical thinking and problem-solving skills, and the ability to identify and resolve discrepancies

• Prior experience in customer service, call center, or administrative support
• Experience working with veterans or in a legal/medical environment
• Familiarity with CRM or task management systems

• Youare detail-oriented and highly organized, with the abilityto manage tasks, documents, and updates with accuracy and consistency
• You communicate clearly and professionally, both verbally and inwriting, and can confidently interact with clients and team members
• Youare accountable and reliable, taking ownership of your workand following through without the need for constant oversight
• Youare able to work in a fast-paced, structured environment and effectively manage multiple priorities at once
• Youare coachable and receptive to feedback, with the ability to implement direction quickly and improve performance
• Youfollow established processes and SOPs consistently while maintaining quality and efficiency
• Youare proactive in identifying issues, asking questions, and ensuring tasks are completed correctly
• Youare comfortable learning and working within multiple systems
• You understand the importance of timeliness, accuracy and professionalism when handling client matters
• 401(k)
• Health insurance
• Paidtime off
• Vision insurance

Southwest Law Firm, PLLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.