Student Services Specialist; Veterans Services

Student Services Specialist (Veterans Services)

Job

Location:

Glendale Community College

Full/Part Time:
Full Time

Regular/Temporary:
Regular

Hiring Salary Range: $19.17 - $23.99 hourly, DOE

Grade: 109

Work Schedule:

Monday – Friday, 9am – 6pm;
Summer

Hours:

Monday – Thursday, 7am – 6pm

Work Calendar: 12 months

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

The Student Services Specialist in the Veteran Services Center is responsible for providing comprehensive "One-Stop" student services, serving as a key resource across multiple areas of student support. This role requires independent assessments and recommendations for students, parents, community members, and college staff, ensuring alignment with established guidelines. The specialist assists in the administration of the Veteran Education Benefit Program and delivers essential support services to aid student veterans in successfully reaching their educational goals.

Core student services include admissions, advising, testing, financial aid, registration, and veteran services. Additionally, the specialist offers holistic advisement and guidance to veteran students and their dependents, assisting with admissions, records management, and registration processes. Responsibilities extend to degree and certificate program planning, university transfer requirements, and graduation criteria, while also fulfilling duties as a Veteran Affairs (VA) School Certifying Official (SCO).

This position involves conducting preliminary transcript evaluations, determining transfer credit equivalencies, and requesting official Joint Services Transcripts. The specialist utilizes external VA systems to certify and ensure federally mandated reporting of student enrollment while maintaining and updating student files with precision to comply with VA/State Approving Agency (AA) audit standards. A strong commitment to exceptional customer service and a service-first, solutions-focused approach is essential in this role.

The ideal candidate thrives in a collaborative team environment, actively engaging with students, faculty, and staff to support students in accomplishing their academic goals.

• 30% – Determines student eligibility by collecting the necessary paperwork and inputting data in Enrollment Manager and Student Information Systems (SIS)
• 30% – Advise students, parents, college staff and community members on policies, procedures, and processes related to multiple functional areas (admissions, advising, testing, registration, veterans' services, and financial aid), and responding to a variety of general inquiries/requests
• 15% – Monitors current and former Veteran student files for status changes, ensuring accuracy and reporting changes to the Veterans Administration Regional Office
• 15% – Coordinate events, presentations, trainings, and workshops
• 10% – Process department requisitions, order office supplies, and other duties assigned

• Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching…