Client Services Administrative Assistant

The Client Services Administrative Assistant provides assistance with administrative tasks, projects, programs, training and support for the Client Services Department. This includes the setup, revision, updates, organization, and standardization of policies and procedures, reports, forms, manuals, etc. that provide written descriptions and documentation for the infrastructure and delivery of services in all of the Choices centers. This position also requires various administrative tasks related to researching community resources, assisting with volunteer training, updating and maintaining statistics, annual renewals and oversight of the training system for Client Service’s staff and volunteers.

The Client Services Administrative Assistant will collaborate with the VP of Client Services on projects related to the Client Services department and provide support to Client Services’ Directors as needed.

• Collaborate with the Client Services leadership team to review best practices, create documents, write and revise policies, procedures, and programs toward establishing standardization in programs, services, and operational forms for the organization.
• Provide monthly reports and statistics on center activity for the VP of Client Services, Executive Leadership team and the Choices’ Board of Directors.
• Participate in the development, improvement and presentation of on- going Volunteer Training.
• Prepare and maintain training documents and reports, designing and maintaining manuals materials, processes and procedures.
• Detailed, highly organized, analytical and process/procedure inclined.
• Strong computer knowledge and administrative skills utilizing the Google platform:
  Docs, Sheets, Slides, Forms, Google meet, etc.
• Strong communication skills both written and verbal in order to effectively communicate with individuals and groups and at times on behalf of the VP of Client Services.
• Bilingual Spanish/English desirable.
• Associate degree preferred or relevant work experience.
• Some evening or weekend hours may be required.