Student Financial Services Assistant- AZ

Summary

The Student Financial Services Assistant is responsible for supporting the daily operations of the Student Financial Services Office, including assisting students, maintaining records, and performing administrative duties. This position reports to the Director of Student Financial Services & Registrar.

The Student Financial Services Assistant is responsible for supporting the daily operations of the Student Financial Services Office, including assisting students, maintaining records, and performing administrative duties. This position reports to the Director of Student Financial Services & Registrar.

• Serve as the first point of contact for visitors and provide high-level administrative support to the Student Financial Services Office.
• Answer and direct incoming phone calls, respond to inquiries, and route questions to appropriate personnel as needed.
• Receive, sort, and distribute incoming mail; accept and sign for package deliveries.
• Monitor general office email accounts and respond to inquiries in a timely, professional, and efficient manner.
• Provide general information regarding financial aid and student accounts to students, spouses, parents, prospective students, and members of the campus community.
• Assist students and visitors by answering routine questions and directing them to appropriate resources and services.
• Scan and upload correspondence and supporting documentation into the MWUnet database, ensuring accuracy and timely record maintenance.
• Maintain office supply inventory and coordinate the purchase of supplies as needed; process requisition orders and related billing documentation.
• Assist with graduation-related processes, including supporting graduation clearance activities, preparing graduate documentation, and coordinating the distribution of materials to graduates.
• Provide administrative support for SFS events and other initiatives as needed.
• Assist with special projects, assignments, and departmental initiatives as needed.
• Provide administrative and operational support to department staff to ensure the efficient functioning of the office.
• Perform other duties and responsibilities as assigned by the Director of Student Financial Services & Registrar.

• Pro-actively identify risks and roadblocks that need to be addressed; identify and detail creative solutions, along with preliminary recommendations, to minimize the impact of these potential problems.
• Actively participate in the annual planning process to improve operations and advance departmental objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner with regular, predictable, in person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or GED equivalent is required, associate degree preferred. Must have one year of financial aid or student accounts experience, preferably at a graduate institution.

Computer proficiency in MS Office (Word, Excel, Outlook).

Intermediate skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to groups of students, spouses, parents and employees of MWU.

Intermediate skills:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Basic skills:

Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to…