MRO Maintenance Administrator

Keeping Aircraft Maintenance Moving Through Precision and Organization.

If you're an organized, detail-oriented professional who thrives in a fast-paced aviation maintenance environment, The Blackhawk Group is seeking a Maintenance Administrator to join our team in Glendale, AZ.As the Maintenance Administrator, you'll serve as the administrative backbone of our maintenance operation, supporting technicians, customers, and leadership by managing maintenance documentation, creating work orders and customer quotes, processing invoices and warranty claims, and ensuring operational records remain accurate and compliant.

Your work directly supports efficient aircraft maintenance operations and an exceptional customer experience.

If you're energized by organization, accountability, and helping keep aircraft moving safely and efficiently, we'd love to meet you.

What You'll DoCreate customer quotes and maintenance work orders for scheduled and unscheduled aircraft maintenance

Maintain accurate work order data, maintenance status updates, and operational records within company systems

Process customer invoices and assist with maintenance billing activities

Submit, monitor, and reconcile manufacturer warranty claims

Prepare, organize, and maintain maintenance documentation and customer records

Coordinate electronic filing, document retention, and administrative recordkeeping

Prepare reports, spreadsheets, correspondence, and other operational documentation

Serve as the first point of contact for incoming customer calls and maintenance inquiries

Welcome customers and visitors while providing exceptional customer service

Support maintenance leadership with scheduling, reporting, and administrative projects

Assist technicians and other departments by coordinating administrative processes that keep maintenance operations running efficiently

Perform other duties as assigned

What You Bring to the Table

Required Qualifications & Skills Excellent organizational skills with exceptional attention to detail

Strong verbal and written communication skills

Ability to prioritize multiple projects in a fast-paced maintenance environment

Proficiency in Microsoft Office Suite

Experience with data entry and administrative recordkeeping

Strong customer service and interpersonal skills

Excellent problem-solving and critical thinking abilities

Ability to maintain accuracy while working under deadlines

Professionalism and discretion when handling confidential information

Preferred Qualifications Previous experience supporting an aircraft maintenance organization, MRO, manufacturing, or technical operations

Experience with work order management or ERP software

Aviation industry experience preferred

Experience processing customer billing, invoicing, or warranty claims