Registrar Assistant- AZ

Summary

The Registrar Assistant is responsible for providing frontline customer service for the Office of the Registrar, which includes greeting visitors, answering phones, responding to a high volume of email inquiries, and assisting with general administrative tasks. This position reports to the Associate Registrar.

• Provide excellent customer service on behalf of the Office of the Registrar by answering and directing phone calls, responding to a high volume of email inquiries, greeting and assisting students, alumni, faculty, staff, and other visitors, and addressing general questions in a professional, courteous, and timely manner.
• Process verification of enrollment forms, graduation verification letters, duplicate diploma orders, and official transcript requests through our academic credential management platform,
• Responsible for processing a high volume of enrollment verification requests from employers, educational institutions, licensing boards, and other external organizations, ensuring accuracy, FERPA compliance, and timely service delivery.
• Grant and modify student tracking, add/drop, academic reports, and related online system access permissions as authorized.
• Maintain the electronic filing system for student records, including scanning and uploading academic records.
• Monitor and process legal name change requests.
• Prepare and submit regularly scheduled National Student Clearinghouse reports.
• Review graduate scan files for accuracy based on departmental record retention policy.
• Assist with graduation activities as assigned.
• Assist with updating the Registrar LMS courses
• Uploads block schedules in accordance with the block schedule policy
• Maintain office supply inventory and order office supplies as required.
• Coordinate invoice processing and submit check and PO requests.
• Adhere to FERPA regulations and maintain a high level of confidentiality.
• Assist with updating Registrar policy and procedure manual as assigned.
• Maintain familiarity with the student handbook.
• Supports the annual catalog updating process by assisting with communications, distributing deadline reminders, and maintaining project documentation.
• Attend training workshops/seminars as deemed appropriate by Registrar or Associate Registrar.
• Maintain a professional office presence.
• Perform other duties as assigned.

The Registrar Assistant is responsible for providing frontline customer service for the Office of the Registrar, which includes greeting visitors, answering phones, responding to a high volume of email inquiries, and assisting with general administrative tasks. This position reports to the Associate Registrar.

• Provide excellent customer service on behalf of the Office of the Registrar by answering and directing phone calls, responding to a high volume of email inquiries, greeting and assisting students, alumni, faculty, staff, and other visitors, and addressing general questions in a professional, courteous, and timely manner.
• Process verification of enrollment forms, graduation verification letters, duplicate diploma orders, and official transcript requests through our academic credential management platform,
• Responsible for processing a high volume of enrollment verification requests from employers, educational institutions, licensing boards, and other external organizations, ensuring accuracy, FERPA compliance, and timely service delivery.
• Grant and modify student tracking, add/drop, academic reports, and related online system access permissions as authorized.
• Maintain the electronic filing system for student records, including scanning and uploading academic records.
• Monitor and process legal name change requests.
• Prepare and submit regularly scheduled National Student…