Intake Specialist

Intake Specialist

Department: Intake

Employment Type: Full Time

Location: Glendale

Compensation: $20.00 - $25.00 / hour

The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client.

In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as‑needed basis requiring direction and guidance by the Intake Manager and/or Management.

• Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;
• Performing unbiased screening on all inbound phone calls for the potential client;
• Assessing and determining the viability of inbound phone calls during client intake screening process;
• Assist in locating missing/unreachable client as assigned by Intake Manager;
• Performs other related duties as assigned.

* The company reserves the right to add or change duties at any time.

• Ability to communicate effectively with a range of individuals;
• Excellent interpersonal social skills at all times;
• Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
• Ability to work alone or as part of a team;
• Ability to pay very close attention to detail;
• Ability to manage their time and multi-task effectively;
• Ability to maintain composure and professionalism under pressure; and
• Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet)

Qualifications

• Bachelor's degree (Preferred)
• Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred
• Salesforce/Litify software experience is a major plus
• The right candidate will have excellent written and verbal communication skills

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• 401(k)
• Opportunity for Performance Based Discretionary Bonus & Merit Increases