Sr. Advisor, Operational Excellence

Highlights of the job

The Senior Advisor, Operational Excellence plays a key role in advancing EPCOR’s commitment to continuous improvement, operational reliability, and exceptional customer service. In this role, you’ll help shape how Energy Services operates by integrating strategy, process, technology, and data to drive meaningful, measurable results. You’ll collaborate closely with teams across EPCOR—including IT, Operations, Finance, Engineering, and Project Management—to design solutions that strengthen performance and support our long‑term business goals.

This position is ideal for someone who thrives in a collaborative environment, enjoys solving complex challenges, and is passionate about helping teams work smarter and more efficiently. Your work will directly support EPCOR’s mission to deliver safe, reliable, and innovative services to the communities we serve. If you’re looking to make a visible impact within a purpose‑driven organization, this is an exciting opportunity to step into a highly influential role.

The Senior Advisor, Operational Excellence is accountable for providing specialized expertise to integrate Energy Services strategy, process, technology, and information in a way that improves the business unit performance. By analyzing historical data, applying critical thinking skills, and innovative problem solving, the Senior Advisor, Operational Excellence will enhance the team’s ability to compete for new business, successfully execute projects and programs, reduce costs, improve profits, and deliver high customer satisfaction.

Specific areas of expertise include IT strategy, IS integration, data analysis, process improvement, business process re‑engineering, managing team dynamics, project management, and change management. This includes facilitating process redesign teams, ensuring the integration and documentation of processes, developing and completing project management documentation and developing communication and change strategy plans. This position will also be accountable for developing functional requirements for business information systems and reporting tools.

This position will collaborate on a regular basis with peers in IT, Operations, Project Management, Finance, Business Development, Estimating, and Engineering/Design. Using strong leadership and interpersonal skills, the incumbent challenges the status quo and uses critical thinking skills to ensure that projects comply with best practices and established methodologies. Process owner requirements will be met through high employee adoption and customer satisfaction.

Operational excellence will be sustained through consistent reinforcement of key messages, establishment of key performance indicators, and reporting of results to senior management.

• Provide input to the EPCOR Energy Services business strategy, plans and directions. Ensure an appropriate understanding of the EUI and Operational Excellence strategy and ensure on‑going effective positioning and appropriate relationships between other positions in EDTI, Electricity Operations Shared Services and in the rest of EUI.
• Responsible for the development of a stratum appropriate (3-12 month) operational excellence strategy for Energy Services that is integrated within the Operational Excellence Business Plan.
• Understand the business processes, business systems, financial management principles and data within Energy Services to develop innovative solutions that result in strong business performance and high customer satisfaction.
• Data Analysis and Reporting: prototype small applications, reports, etc. to meet the business requirements. Work closely with business analysts and the IT team to communicate functional system requirements and business goals. Ensures the business is well supported by IT in terms of resourcing and responsiveness. Provide backup support for the Coordinator, Business Systems.
• Identify the necessary budget requirements for the provision of process projects and/or process and enterprise maturity initiatives.
• Ensure the delivery of optimal results against appropriate performance metrics by ensuring best…