Part-Time (Contractor) Bilingual (English, Spanish) Community Success Manager (Glendale, AZ

Community Success Manager (CSM)

As a Community Success Manager (CSM), you will serve as a personal, in-person point of contact for 300+ families across apartment communities in Glendale and Phoenix, Arizona. Your mission is to knock on doors, engage residents face-to-face, and help connect them to free benefits like tutoring, financial tools, and Viva's mobile app—offered through a partnership between Viva and their property owner.

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to home ownership. We are creating equity for all through housing.

Viva is a network of affordable housing that offers families a set of benefits, including renting at affordable rates, while earning cash back from rent, which they can use to save, invest, and pursue their personal goals. We are creating equity for all through housing.

The Community Success Manager (CSM) will be a personal (in-person, on the ground) point of contact for 300+ families helping connect them to benefits. These benefits include the Viva "financial wellness" package, but also access to healthcare through telehealth, free tutoring from Learn To Be (non-profit), and other benefits that may arise.

Together with our partners we provide a 'continuum of care'.

Status:

Opening: 1 part-time contractor role available

Can start immediately

Start date is negotiable

Reports To:

Director of Community Success (Etna)

Part-Time Contractor

Minimum 10 hours per week

Maximum 20 hours per week

Travel to our apartment communities in the Glendale and Phoenix, Arizona areas is required

Travel mileage to and from partner communities will be reimbursed

You will establish a relationship with property management and be welcomed into the community, including via email / text announcement to the residents

You will be able to complete your work during times when management is on site to provide support, and during daylight hours

Flexible Schedule

You will have clear goals but can collaborate with your Viva manager and property managers to flexibly schedule the days / times that you accomplish work

Note:

You will want to make yourselves available to residents including at the times they are available, so some evenings and weekends are ideal

Compensation:

Pay range is commensurate with experience: $20 - $35 / hr.

Will revisit and renegotiate as appropriate no later than 180 days after start

Roles and Responsibilities:

Become familiar with the Viva team

Meet the Director of Community Success who is your manager

Meet a Product Manager or Director who is very interested in feedback from families to improve the Viva product

Meet our leadership team

Join our (virtual) all-hands meeting (1x per week)

Learn the Viva story and how to tell your version of that story

Become familiar with the Viva Benefits product

Download and onboard with the app, which you can access at

Write down or ask lots of questions

Have a 1:1 user interview session with a Product Manager or Director (we do this often with families)

Learn how to motivate and coach our resident families to access the app

Become familiar with the benefits available to our resident families

Healthcare via telehealth

Financial wellness tools, including our High-Yield Savings Account (HYSA)

Tutoring via Learn To Be

Credit building

Become familiar with our on the ground partners

Housing Partners

You will meet and develop warm first-name relationships with all of the property management (and maintenance) staff at each property

You should feel like an extension of the team

While you will be focused on achieving our Viva team goals, you can help each of our partners achieve some of their goals, both to be a team player, and as a form of reciprocity

Engage residents in person

A primary way to engage residents is to knock on their door and talk to them

Early on in our journey our leadership team took 2 weeks to knock on 1,500 doors, primarily in similar apartment communities, and talked with nearly 500 residents - and we continue every day…