Veterinary Referral Coordinator

Overview

Referral Coordinator – Internal Medicine & Emergency – Peoria, AZ

Looking to grow your veterinary career in a specialty hospital setting? We’re hiring a Referral Coordinator (RC) to provide high-level reception and client support for our Internal Medicine (IM) service, with opportunities to assist the Emergency (ER) team and support administrative workflows.

This role is ideal for a highly engaged, experienced veterinary professional who enjoys client interaction, thrives in a fast-paced environment, and wants to take ownership of responsibilities beyond traditional front desk duties.

Sunday–Wednesday. Includes holidays. Opportunity for additional hours in Emergency.

• Serve as a primary point of contact for clients and patients visiting Internal Medicine
• Answer phones, schedule appointments, and support clients with questions and next steps
• Welcome and check in clients with empathy, professionalism, and efficiency
• Communicate with medical teams to support smooth patient flow and preparedness
• Guide clients through estimates, invoices, and financial conversations
• Perform follow-up calls and support an outstanding client experience
• Provide reception support to Emergency during busy periods as needed
• Ensure accuracy in documentation, invoicing, and front desk processes
• Assist with administrative tasks and contribute to hospital projects or committees
• Work directly with Client Service Manager processing End of Day finances, client complaints, financial audits, and auditing

• Veterinary reception or clinical experience required
• Strong communication skills and a compassionate, professional presence
• Comfortable discussing estimates and payments with clients
• Highly organized, detail-oriented, and able to multitask in a busy environment
• Positive, proactive, and willing to take ownership of responsibilities
• Interested in professional growth and being involved in hospital initiatives
• Flexible and dependable, including weekends and holidays

We are passionate about providing exceptional care to pets and their families. This role offers the opportunity to grow your veterinary career in a collaborative specialty and emergency environment while making a meaningful impact on the client experience every day.