Admissions & Guest Relations Supervisor

Overview

This is a seasonal position at Six Flags Hurricane Harbor in Phoenix, AZ. It features a competitive hourly rate of $19.00, along with perks such as:

• Free entry to any Six Flags Park for all employees
• Additional complimentary tickets for friends & family
• Flexible scheduling
• Daily & weekly pay options available

As an Admissions Supervisor, you will play a key leadership role in creating a positive first impression for our guests. You will oversee daily Admissions and Guest Relations operations, support and lead frontline team members, and ensure smooth, efficient, and guest-focused experiences at the front gate.

• Oversee the daily operation of the Admissions and Guest Relations areas
• Perform all Admissions and Guest Relations duties as needed
• Assist with creating, maintaining, approving, and adjusting schedules and timesheets for Admissions team members, including Phone Operators, Guest Relations, and Lost Parents
• Motivate employees through coaching, feedback, and corrective action when necessary
• Maintain professional, positive interactions with guests and team members while resolving issues
• Ensure efficient register operation
• Resolve guest concerns through phone, email, mail, and in-person interactions
• Maintain a clean, organized, and professional work environment
• Communicate and collaborate with all levels of park leadership to resolve issues and fulfill requests
• Perform other duties as assigned by Admissions leadership and management

• Must be at least 21 years of age
• Excellent verbal communication skills and the ability to interact positively with guests
• Strong computer skills, including Microsoft Excel, Word, PowerPoint, Outlook, internet navigation, and the ability to learn Six Flags systems
• Knowledge of guest service standards, employee relations, and guest/employee safety practices
• Previous Admissions or Guest Services experience preferred
• Ability to exercise good judgment in fast-paced, guest-facing situations
• Must be self-motivated, professional, and able to multi-task effectively
• Strong teamwork skills and the ability to lead and support others
• Ability to work flexible schedules including nights, weekends, and holidays
• Ability to work outdoors in various weather conditions and stand for extended periods