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Customer Service Representative

Job in Glendale, Maricopa County, Arizona, 85318, USA
Listing for: I3 INFOTEK INC
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Position: Customer Service Representative 2
  • Title: Customer Service Representative 2
  • Location: Glendale, AZ
  • Hours: 40/week, Day shift (8:00 AM – 5:00 PM)
  • Duration: 03/09/2026 – 01/18/2027
  • Education: High School minimum
  • Career Level: Entry Level
  • Security: Background check required via Hire Right
  • Travel: None
Job Responsibilities
  • Provide information about products, services, licenses, registrations, titles, permits, or program eligibility to customers in-person or by phone.
  • Take or enter orders, cancel accounts, or process complaints.
  • Ensure resolution of customer issues and record interactions in system.
  • Resolve service or billing complaints: refunds, merchandise exchanges, billing adjustments.
  • Complete forms, update records, issue service discontinuance orders, and maintain accurate records.
  • Refer unresolved issues to appropriate departments.
  • Determine charges, collect payments, reconcile cash, and transmit deposits.
  • Perform journey-level customer service using discretion to handle difficult complaints.
Required Skills
  • Ability to solve difficult customer service complaints/problems.
Preferred Skills
  • Bilingual skills (language not specified in JD; likely Spanish preferred given the AZ location).
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