Member Services Representative-Part Time; Weekends and Weekdays

Member Services Representative

Location: United Defense Tactical-Glendale

Employment Type: Part-time

United Defense Tactical is a state-of-the-art tactical training center providing immersive, simulation-based firearms and self-defense instruction for civilians, law enforcement, military personnel, and security professionals. Our mission is to equip individuals with the tools and mindset they need to survive and prevail in real-world situations.

The Member Services Representative is the first point of contact for members and guests at the academy. This role plays a key part in creating a welcoming, respectful, and professional environment that reflects the values of discipline, integrity, and community. The ideal candidate is organized, personable, and committed to supporting Members and guests throughout their training journey.

• Greet members and guests with professionalism and respect
• Manage daily check-ins and assist with student accounts and attendance
• Answer phones, emails, and inquiries about programs, schedules, and events
• Support enrollment, trial classes, upgrades, renewals, and cancellations
• Process payments, merchandise, and gear sales
• Communicate franchise policies clearly and respectfully
• Address concerns or questions in a calm, solution-focused manner
• Maintain a clean, organized front desk and lobby area
• Support instructors and leadership with administrative tasks and scheduling
• Help create a positive, safe, and family-friendly training environment

• High school diploma or equivalent required
• Customer service, front desk, or administrative experience preferred
• Strong communication skills with adults and guests
• Comfortable using computer systems, POS, CRM and scheduling software
• Ability to multitask and remain composed in a busy academy setting
• Reliable, punctual, and professional in appearance and conduct

• Experience in front desk and operations
• Sales or enrollment support experience
  
  Familiarity with membership-based businesses
• Strong organizational and problem-solving abilities
• Ability to manage, organize, and process paperwork

• Ability to stand for extended periods
• Ability to lift and move equipment or merchandise up to [25–40] lbs.
• Availability to work evenings and weekends (peak class times)

• Complimentary or discounted training
• Employee discounts on gear and apparel
• Growth opportunities within the academy
• Supportive, value-driven team environment