Repair Sales & Service Coordinator

Repair Sales & Service Coordinator

Radwell International LLC | Repair Operations

Full-Time | Hourly | On-site

Schedule:

Monday-Friday - 8:00am to 5:00pm

7860 N 106th Ave, Suite 170, Glendale, AZ

The Repair Sales & Service Coordinator is responsible for processing repair quotes, managing repair orders, and supporting sales staff with repair-related opportunities. This role focuses on providing customers with effective solutions, clear communication, and high levels of service throughout the repair lifecycle.

This position serves as a key point of contact for customers, ensuring all repair-related inquiries, quotes, and order updates are handled efficiently and accurately.

Key Responsibilities

* Prepare and process repair quotes and approvals

* Offer customers replacement and spare options from depot or surplus inventory

* Source products not currently supplied when necessary

* Provide a high level of customer service and support throughout the repair process

* Collaborate with inside and outside sales teams to support order completion

* Process and manage customer quotes not assigned to a salesperson

* Maintain proactive communication with customers regarding quotes and orders

* Quote replacement options for non-repairable items and obtain approval for disposition

* Follow up on open quotes to secure approvals

* Provide repair order status updates when requested by customers

* Convert approved quotes into orders accurately

* Complete Spectrum task assignments with customer-focused follow-up

* Resolve issues related to surplus or depot orders

* Maintain and update in-house summaries and tracking systems

* Perform other duties, tasks, or work as assigned

Qualifications

* High School Diploma or equivalent required

* 1-3 years of related experience preferred

* Strong customer service and communication skills

* Working knowledge of Microsoft Office (Excel, Outlook)

* Understanding of the sales and order cycle preferred

* Ability to work effectively in a goal-driven environment

* Self-motivated with strong problem-solving ability

Knowledge & Skills Required

* Strong computer proficiency

* Ability to multi-task in a fast-paced environment

* Strong organizational skills

* Attention to detail

* Problem-solving abilities

* Strong verbal and written communication skills

Physical Demands

* Office-based role requiring extended use of computer, keyboard, and telephone

Radwell Benefits

* Medical, dental, and vision coverage starting Day 1 of employment

* 15 PTO days

* Paid company holidays

* Company-paid short-term and long-term disability

* Company-paid life insurance

* 401(k) with company matching

Radwell International LLC is an equal opportunity employer.