Service Delivery Fulfillment Specialist l

Job Overview

At Sparklight/Cableone we keep our customers and associates connected to what matters most. For our associates, it means a thriving and rewarding career, respect for the communities, a focus on health and wellness, excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote from the following states: AL, AR, AZ, FL, GA, IA, , IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

Join Sparklight’s Business Team as a Service Delivery Fulfillment Specialist; you will manage new orders, enter customer data, schedule installations, and ensure customer satisfaction after installation completes.

• Responsible for post-sale order entry process, including HSD, video, native and ported telephone lines.
• Receives orders from business sales representatives, verifies accuracy, and gathers information from customers.
• Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.
• Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.
• Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.
• Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
• Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.
• Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).
• Valid driver’s license and a good driving record.
• Intermediate skill in essential software applications, including Outlook, Excel, and Word required.
• Strong customer service skills with emphasis on phones and data entry required.
• High level of accountability and detail orientation required.
• Knowledgeable in  and Single View preferred.
• Understanding of ROI and beginner knowledge of port process preferred.

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understands what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional perks:
  Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.