Customer Experience Associate

Job Description

We are seeking an experienced Customer Service Representative to join the Revelyst Golf & Technology platform team. As the Customer Service Representative, you will be responsible for accounting for the team's daily tasks, which includes, but is not limited to, answering phone calls and email tickets, supporting multiple golf brands within the RGT portfolio, handling replacements and processing orders, and other ad hoc projects.

This position reports to the Supervisor, Technical Product Support–Bushnell Golf.

• Answer phone calls and email tickets in a timely, customer‑first manner, maintaining external and internal service level agreements.
• Act as a de‑escalation point, ensuring that the customer leaves happier than when they called or emailed.
• Assist strategic customers with escalating course and GPS mapping issues.
• Provide technical and billing assistance throughout the day, including Q&A for software or app builds and review of bugs for newer versions.
• Act as a backup for the Golf Logix team lead.
• Serve as the escalation point for complex or sensitive customer issues, ensuring timely and effective resolution.
• Collaborate with other departments to resolve customer issues and discrepancies.

• High school diploma or equivalent; an associate or bachelor’s degree is a plus.
• Strong problem‑solving and conflict‑resolution skills.
• Excellent verbal and written communication skills.
• Proficiency in customer service software and tools such as Zendesk, Salesforce, and Net Suite.
• Basic understanding of golf and a “Surprise and Delight” approach to supporting customers.
• Ability to work one day on a weekend and other days in the Golf Logix Office.

Pay Range:
Hourly Rate $19.00 – $22.00. The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary and comprehensive benefits, including medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts, and the opportunity to add value to an exciting mission.

Equal Opportunity Employer – Revelyst is a collective of makers that design and manufacture performance gear and precision technologies. Our category‑defining brands leverage meticulous craftsmanship and cross‑collaboration to pursue new innovations that redefine what is humanly possible in the outdoors. Revelyst is an equal opportunity employer. All applicants are considered for employment without regard to race, color, sex (including pregnancy or related conditions, sexual orientation, or transgender status), national origin, religion, age, disability or genetic information, and retaliation for filing a charge or participating in a discrimination investigation or proceeding.

The EEO Law poster is available at https://(Use the "Apply for this Job" box below)..

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to  Please note that this email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.