Customer Support Specialist - Returns

Customer Support Specialist - Returns (Returns Resolution)

Radwell International LLC | Customer Support

Full-Time | Hourly | On-site

Schedule:

Monday-Friday - 8:00am to 5:00pm

7860 N 106th Ave, Suite 170, Glendale, AZ

The Customer Support Specialist - Returns (Returns Resolution) is responsible for managing customer return requests, warranty claims, credits, and return-related issues while delivering an exceptional customer experience. This role serves as a key liaison between customers and internal departments to ensure timely resolution of returns, disputes, and post-sale concerns.

The ideal candidate is detail-oriented, customer-focused, and skilled at problem-solving. This position requires strong communication abilities, the capability to manage multiple priorities, and a commitment to providing professional and efficient service.

Key Responsibilities

* Manage customer return requests, warranty claims, and return-related inquiries

* Review and process return authorizations, credits, and related documentation

* Investigate customer concerns and coordinate resolutions with internal departments

* Serve as a primary point of contact for customers regarding return and warranty issues

* Track and monitor open return cases through completion

* Coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams to resolve customer issues

* Process credits, refunds, and adjustments in accordance with company policies

* Maintain accurate records and detailed case documentation within company systems

* Communicate status updates and resolutions to customers in a timely and professional manner

* Escalate complex issues when necessary to ensure prompt resolution

* Identify recurring issues and recommend process improvements

* Support departmental objectives focused on customer satisfaction and operational efficiency

* Perform other duties, tasks, or work as assigned

Qualifications

* Strong customer service and problem-solving skills

* Ability to manage multiple cases and priorities simultaneously

* Strong attention to detail and organizational skills

* Excellent verbal and written communication skills

* Ability to work independently and collaboratively across departments

* Strong sense of accountability and follow-through

Knowledge & Skills Required

* Strong computer proficiency

* Ability to multi-task in a fast-paced environment

* Strong organizational and time-management skills

* Attention to detail

* Effective problem-solving abilities

* Excellent communication skills

* Experience using CRM, ERP, or customer support systems preferred

Education & Experience

* High School Diploma or equivalent required

* 1-3 years of customer service, returns processing, claims management, order management, or related experience preferred

* Experience handling customer escalations or dispute resolution is a plus

Radwell Benefits

* Medical, dental, and vision coverage starting Day 1 of employment

* 15 PTO days

* Paid company holidays

* Company-paid short-term and long-term disability

* Company-paid life insurance

* 401(k) with company matching

Work Schedule

This is a full-time position scheduled Monday through Friday from 8:00am to 5:00pm. Employees are expected to maintain regular attendance and adhere to company time-off policies.

Radwell International LLC is an equal opportunity employer.