Dispensary Associate

Job Responsibilities

• Guide customers through their cannabis journey by explaining product benefits and potential side effects
• Facilitate customer purchases in compliance with state regulations
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Resolve product, device, and customer issues with leadership and management
• Document customer issues and concerns in customer profiles
• Maintain a clean, well-stocked workstation
• Process online orders, including deliveries, within a two-hour timeframe
• Perform delivery associate duties as needed
• Perform additional team tasks assigned by management

• High-school diploma or equivalent
• Experience in the field or a similar field
• Minimum 21 years of age (or minimum 18 in CT, PA and WV)
• Prior retail and/or customer service experience is a plus
• Prior cash handling experience
• Ability to work independently in a dynamic, fast-paced environment
• Excellent verbal and written communication skills
• Strong interpersonal skills, business sense, and professionalism
• Ability to uphold confidentiality and discretion
• Ability to understand and follow written/oral instructions
• Conversational English proficiency
• Ability to operate computers, laptops, electronic and telecommunication devices
• Ability to pass a comprehensive background record check
• Must possess a valid driver's license and clean driving record to fulfill the Delivery Driver role
• Ability to perform the stated physical requirements, including lifting/carrying/pushing/pulling up to 50 lbs
• Availability to work evenings, weekends, holidays, and after hours based on business needs

Demonstrates strong customer service skills with a focus on product knowledge and compliance with state regulations. Capable of efficiently processing orders and resolving customer issues while maintaining confidentiality and professionalism.

• Customer Service Experience
• Cash Handling Experience
• Excellent Verbal And Written Communication Skills
• Ability To Work Independently
• Valid Driver's License

• Order Processing
• Product Knowledge
• Compliance With State Regulations
• Ability To Operate Computers
• Ability To Lift Up To 50 Lbs

• Empathy
• Compassion
• Interpersonal Skills
• Professionalism
• Business Sense

• High-School Diploma Or Equivalent

• Cannabis
• Retail
• Customer Journey
• Confidentiality
• Dynamic Environment

• Electronic Devices
• Telecommunication Devices