Senior Operations Specialist – Wealth Advisors Group

• Assist end-clients and internal partners through inbound and outbound phone calls, emails, faxes, and mailings
• Proactively reach out to clients and advisors regarding time-sensitive activities, including RMDs, repapering accounts, distributions, and 1099s
• Research complex issues and resolve inquiries in a timely manner
• Communicate operational and financial industry policies and procedures
• Prepare forms and submit instructions for new accounts, money movement, account transfers, and account maintenance
• Handle incoming and outgoing USPS and Fed Ex mail requests
• Route inquiries through LPL channels for proper processing and escalation
• Obtain documents from other broker/dealers as needed
• Manage account notifications and resolve NIGOs
• Prepare client reports and proposals
• Monitor team mailboxes and respond to client inquiries
• Refer clients seeking financial guidance to an LPL Advisor
• Provide status updates to the operations team and advisors
• Train and develop others as a department resource
• Work with clients and families to distribute assets from client accounts
• Foster relationships and retain business to support IFS growth
• Liaise between clients and advisors to help ensure financial goals are met

• Bachelor’s degree or equivalent years of industry experience
• 2+ years’ experience in customer service or operations
• SIE and Series 7 preferred
• Ability to prioritize and manage tasks
• Outstanding interpersonal skills with the ability to build and foster relationships
• Excellent verbal and written communication skills
  
  Strong problem-solving skills with keen attention to detail
• Ability to explain complex information clearly and simply
• Ability to maintain a positive attitude and perform under pressure in a fast-paced environment

Demonstrates strong customer service and operational skills, with the ability to manage tasks effectively while fostering relationships with clients and advisors. Proficient in explaining complex financial information clearly and maintaining a positive attitude in a fast-paced environment.

• Customer Service Experience
• Operations Management
• SIE Certification
• Series 7 Certification
• Problem-Solving Skills

• Account Maintenance
• Financial Reporting
• Document Preparation
• Inquiry Resolution
• Client Communication

• Interpersonal Skills
• Verbal Communication
• Written Communication
• Attention to Detail
• Relationship Building

• SIE Certification
• Series 7 Certification

• Financial Industry Policies
• Client Accounts
• RMDs
• Account Transfers
• NIGOs

• USPS
• Fed Ex
• Email Communication
• Phone Communication