Outreach Specialist

Ombudsman Educational Services, Glendale, AZ 85308, USA

Pay or shift range: $18 USD to $22 USD per hour. Final offers extended based on experience, qualifications and other job-related details.

Starting Rate: $18 - $22 per hour based on experience.

Outreach Specialist will play a key role in student recruitment, enrollment, engagement, and retention across assigned Ombudsman locations. This position develops and implements outreach strategies to support enrollment goals while building strong relationships with students, families, community partners, local school districts, and neighborhood organizations.

• Developing innovative outreach strategies that increase prospective student interest, strengthen enrollment pipelines, and support assigned school recruitment goals.
• Participating in school functions, student celebrations, open houses, family engagement activities, school events, and community events to promote program awareness and drive recruitment.
• Demonstrating comprehensive knowledge of admissions processes, program offerings, curriculum pathways, department functions, and applicable state graduation requirements.
• Conducting proactive outreach to prospective students and families through in-person visits, phone calls, emails, home visits, and other engagement methods to support enrollment progression.
• Maintaining accurate databases of interested students and families to support timely follow-up, direct mail campaigns, email communication, and ongoing recruitment activity.
• Collaborating with program leadership to promote new and ongoing initiatives that strengthen student recruitment, enrollment, engagement, and retention.
• Creating a strong network of prospective student referrals through relationships with alumni, parents, faculty, current students, community partners, and local stakeholders.
• Managing the enrollment process by monitoring online inquiries, responding promptly to prospective families, and ensuring applicants receive clear guidance throughout the process.
• Coordinating waitlist activity while ensuring compliance with Arizona Charter enrollment requirements and applicable organizational procedures.
• Monitoring student attendance, behavior, and academic progress to identify students who may need additional support, intervention, or re-engagement.
• Providing targeted support and interventions for struggling students in partnership with instructional teams, center staff, families, and community-based resources.
• Partnering with community-based providers and administrative staff to develop and implement programs that promote academic progress, social development, and student achievement.
• Promoting family and community engagement by supporting policies, programs, outreach activities, and events that strengthen student and family connection.
• Representing the organization at community meetings, outreach events, and partnership opportunities while building positive relationships with external stakeholders.
• Cultivating relationships with key community contacts, referral sources, school districts, and organizations to expand program visibility and generate student referrals.
• Identifying wraparound service providers in the community and connecting students and families with appropriate referrals and resources.
• Collaborating with internal teams to reinforce community engagement strategies and align outreach efforts with broader organizational priorities.
• Increasing community awareness through communications, admissions events, open houses, referral partnerships, and other strategic outreach efforts.
• Ensuring enrollment targets are met or exceeded for each count day at assigned school locations.
• Establishing at least two strategic community, school district, or referral partnerships within the designated timeframe to support recruitment and retention goals.
• Supporting school wide retention and truancy-reduction efforts by helping students remain engaged, connected, and on track with attendance and academic expectations.
• Achieving attendance, enrollment, and retention targets as established in the school performance management plan.
• Tracking recruitment, enrollment, outreach, and retention data accurately to evaluate progress and inform continuous improvement.
• Reporting recruitment and enrollment activity in a timely manner to support leadership visibility, compliance requirements, and performance accountability.

• Associate's degree or higher in a related field of study.
• Bachelor's degree or higher in education or a closely related field of study preferred.
• Hold or have the ability to obtain a valid AZ state fingerprint card.
• Prior experience working in an education and/or related marketing/business field preferred.
• Prior experience and/or knowledge in alternative educational services for at‑risk students and working with students with diverse needs at various levels.
• Prior experience and/or highly proficient in reading, writing, analyzing and interpreting detailed reports and business correspondence.
• History of…