Student Services Specialist; Financial Aid

Job Summary

The Student Services Specialist will be the first point of contact at the Financial Aid Department’s front counter, assisting students and parents with financial aid inquiries and concerns. The role includes helping students complete financial aid and scholarship applications, resolving escalated issues, offering guidance on financial aid processes, determining and making financial aid awards, collaborating with other campus departments, and presenting financial aid and scholarship information.

Salary: $19.17 - $23.99 hourly, DOE.

Work Schedule: Monday – Friday, 9am – 6pm;
Monday – Thursday, 8am – 5pm, Friday; some evenings and weekends may be required.
Summer

Hours:

Monday – Thursday, 7am – 6pm.

• Provide accurate, consistent frontline customer service to students and parents, offering guidance on financial aid programs and services (30%).
• Analyze and interpret financial aid regulations to respond to inquiries, ensuring compliance with policies while maintaining high customer satisfaction (20%).
• Review and process financial aid reports and awards, responding to inquiries via phone, email, and chat (20%).
• Assist with day‑to‑day operations in the Financial Aid Office to ensure smooth workflow and efficient service (20%).
• Represent the college at special events, including workshops, orientations, and other campus programs (5%).
• Assist in training temporary employees and perform additional duties as assigned (5%).

Associate’s Degree from a regionally accredited institution and one year full‑time experience in student services, college teaching, or related roles such as student advisement, financial aid, or customer service. An equivalent combination of degree and experience may also satisfy the requirement.

• One or more years of experience in student services within a college or university setting.
• One or more years of experience in high‑public‑contact customer service, including in‑person, phone, and email inquiries.
• Experience with state or federal regulations and policies related to student services, ensuring compliance.
• Experience with software applications such as People Soft, Dynamic Forms, Microsoft Office Suite, Google Suite, and phone systems.
• Experience in a student‑facing role with direct support for students, adhering to institutional policies.
• Strong written communication skills with proper grammar, spelling, punctuation, and attention to detail.
• One year of relevant full‑time MCCCD experience within the past two years.

• Must be in good standing with all U.S. Department of Education Federal Student Aid programs and able to access required federal websites.
• Valid State of Arizona Class D driver’s license required; must meet minimum driving standards.
• Travel to campus during interview/selection may be at applicant’s expense.
• May be required to travel or be assigned to all MCCCD locations.
• May require numerous evenings or weekends.
• May involve prolonged computer screen time.
• May require lifting or carrying up to 25 lbs.

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans with optional supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules