Desert Diamond Casino- Slot Host

Desert Diamond Casino-Why Slot Host 13382 DDC - Why, AZ

Job Description:

Position Summary:

Under direct supervision of the Desert Diamond Casino-Why Manager on Duty, pays out jackpots to customers, fills machines with paper and assists customers with change. Represents the Casino as a Player’s Club Host and Refreshment Service Attendant.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all inclusive.

• Provides excellent customer service.
• Observes all activity within assigned area offering assistance to slot and video gaming device players and instruction and advice on machine functions and payouts.
• Identifies jackpot and ticket fill transactions, possesses and completes them promptly, accurately and with a high degree of service.
• Advises Desert Diamond Casino-Why Slot Tech of bill jams or ticket jams.
• Aware of the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section.
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel.
• Accomplishes model of customer service to all guests through attention to needs of guests, expedition service, encouraging player card participation and answering questions about the facility as well as maintaining a neat and pleasant area for the players.
• Collects money at service window for winnings.
• Resets machines after jackpot winnings.
• Fills machines with paper when empty.
• Balance bank at end of shift.
• Corrects bill jams or ticket jams.
• Assists in cleaning and picking up trash.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

• High school diploma or GED and at least one year of customer service or cashier experience preferred.
• Must be 18 years of age.
• No felony, theft or stealing convictions.
• Must successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

• Proficient in intermediate mathematics.
• Knowledge of various types of slot and video gaming device machines and ability to identify major malfunctions and correct minor machine malfunctions.
• Ability to communicate, read, and write clearly in basic English.
• Ability to demonstrate outstanding guest service at all times.
• Ability to make solid decisions and exercise independent judgment.
• Ability to complete moderately complex administrative paperwork.
• Ability to resolve customer complaints and concerns.
• Skill in cashier operations.
• Skill in customer service techniques.
• Ability to communicate effectively in the English language, both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Skill in operating business computers and office machines, including Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Records maintenance skills.

While performing the duties of this job, the employee regularly is required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.