Key Attendant - Desert Diamond West Valley Casino

Key Attendant

The Key Attendant is responsible for maintaining the integrity of key control operations, ensuring the safe handling, distribution, and return of keys for vehicles, rooms, or secure areas. This role supports operational efficiency by keeping accurate records and assisting guests, employees, or contractors with key access in a timely and professional manner. Due to the position working inside of a casino, the minimum age requirement is 21.

To manage the secure handling, tracking, and distribution of vehicle keys in a fast-paced valet operation. The Key Attendant ensures efficient access to vehicles, supports valet staff in delivering prompt service, and upholds strict standards of accountability and guest satisfaction.

Distribute and retrieve vehicle keys from valet drivers in accordance with established company procedures and access control policies. Verify driver identification or shift assignment before releasing keys to ensure proper authorization. Accurately log each key transaction at the time of issue and return using designated tracking systems to maintain accountability and operational efficiency.

Maintain precise and up-to-date records of all key transactions using approved methods such as manual logbooks, key management software, or handheld devices. Conduct regular audits to ensure that recorded data matches the physical key inventory. Promptly identify and escalate any discrepancies to support accountability, prevent loss, and ensure compliance with internal controls.

Maintain a secure, clean, and well-organized key control station to ensure efficient valet operations. Regularly monitor key inventory to confirm all keys are present and properly accounted for. Promptly report any lost, damaged, or missing keys in accordance with company policy to minimize operational delays and safeguard guest property.

Offer courteous and efficient support to team members and guests in resolving key access issues. Collaborate with supervisors or security personnel to address exceptions, lost keys, or access disputes in a timely and professional manner. Maintain strict adherence to safety protocols, confidentiality standards, and company policies to ensure a secure, respectful, and trustworthy valet environment.

Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

A high school diploma or equivalent is required, and prior experience in security, facilities, or customer service is preferred.

The ideal candidate demonstrates strong attention to detail and a commitment to accuracy, ensuring all key transactions are handled with care and precision. Excellent communication and customer service skills are essential for interacting professionally with guests and team members.

Candidates must be able to work independently while being organized in a fast-paced, high-volume environment.

A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Must have the stamina to stand, walk, and lift to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards. Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.

Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments. Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state,…