Slot Shift Manager

Position Summary:

Under the direct supervision of the Slot Operations Manager, is responsible for the day‑to‑day slot operations on an assigned shift. Responsible for supervising, managing, and monitoring the overall slot area including all slot department team members for efficiency, guest service, adherence to all departmental, TOGE, Tohono O'odham Gaming Enterprise (TOGE), Tohono O'odham Gaming Office (TOGO), and Arizona Department of Gaming (ADOG) policies, procedures, and directives, protecting all TOGE assets.

Develops and mentors team members.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all‑inclusive.

• Promotes positive guest relations, greets guests and creates a friendly atmosphere
• Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action
• Applies fair and consistent supervision and disciplinary practices
• Investigates and resolves guest complaints
• Plans and administers work schedules and assignments
• Issues appropriate disciplinary action according to TOGE and departmental policies
• Ensures compliance with all State and TOGE policies and procedures, including Internal Controls (ICs)
• Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in
• Ensures that team members work with security personnel and other casino staff as necessary
• Ensures compliance with guest service policies
• Ensures all evaluations for assigned team members are completed on time
• Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures
• Exhibits awareness of the various types of slot and video machines cheating methods and recognizes any potential attempts while monitoring assigned section
• Assists in the coordination of and preparation of special slot machine functions
• Assigns daily duties and monitors expected results
• Prepares shift reports
• Attends mandatory meetings as scheduled
• Oversees the supervision of slot personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates team members to achieve peak productivity and performance
• Takes all precautions to protect TOGE assets
• Authorizes prize jackpots according to approved policies and completes required forms if necessary
• Supervises and assists area as needed
• Responsible for the accuracy and timeliness of all required departmental, TOGE, TOGO, and/or ADOG reports
• Performs other duties as assigned

High school diploma or GED plus six (6) years of experience in slot operations, three (3) of which must have been as a Slot Supervisor or above. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre‑employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

• Must have working knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations
• Must have skills in professional management techniques
• Must have a working knowledge of software and casino management systems
• Must be able to lead by example
• Must be outgoing, energetic, and possess a positive attitude towards the Enterprise, its guests, and team members
• Must be able to work in a high risk, fast paced environment, follow detailed procedures and ensure accuracy in documentation and data
• Must be able to resolve controversy, maintain a fair and objective position when dealing with team members and guests
• Must be able to delegate duties appropriately
• Must be experienced in supervisory techniques including personnel management
• Must be able to analyze reports and be able to clearly present information
• Must be able to exhibit judgment based on sound business practices and a realistic understanding of issues
• Must be able to interact effectively with Tribal, State and National Regulatory Officials
• Must be able to establish, administer and maintain staff…